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  Public Ticket #3686174
Neuron builder plugin
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  • Virginia started the conversation

    Hola,
    Me encuentro en este momento instalando el tema en la web y el plugin ha producido un error fatal en el sitio.
    ¿Qué tengo que hacer? 
    Gracias

    Attached files:  Captura de pantalla 2024-07-15 a las 12.36.56.png

  •  935
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Virginia replied

    Gracias,
    Ahora es el plugin "One Clic Demo Import" el que falla.
    Adjunto screenshot.

    Attached files:  Captura de pantalla 2024-07-15 a las 14.16.30.png

  • Virginia replied

    Hola, 

    ¿me pueden ayudar con esto?

    ¡Gracias!

    Attached files:  Captura de pantalla 2024-07-16 a las 11.47.55.png

  •  935
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Virginia replied privately
  • Virginia replied

    ¿Alguna novedad?

  • Virginia replied

    Hola, necesito solución a esto urgentemente. 

    Gracias,

  •  935
    Neuron replied

    Hi Virginia,

    I can't reach your site, can you please take a look at it?

    - https://ibb.co/hgnq217

    Feel free to ask for anything you need.

    Kind Regards


  • Virginia replied

    Hola!

    Ya puedes acceder. El plugin "One clic demo importer" había provocado un error fatal. Lo he eliminado desde el gestor de archivos.

  • Virginia replied

    Tengo bastante urgencia por solucionar esto.

    ¿Podrías ayudarme a instalar el tema y también el contenido demo por favor?

    Llevo varios días con este proyecto parado por el problema de los plugins.

    ¡Muchas gracias!

  •  935
    Neuron replied

    Hi Virginia,

    You don't need to install the One Click Demo Importer plugin, as the Neuron Builder has its own demo importer.

    First, please make sure you have the latest version of the Neuron Builder Plugin,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Then you need to activate the Neuron Builder's license.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    After you activate the license, you can import the demo data by going to Dashboard > Neuron > Demo Importer, and importing the Main Demo, which includes all of the Hikone demo pages.

    https://ibb.co/YBG7Vqy

    Feel free to ask for anything you need.

    Kind Regards


  •   Virginia replied privately
  • Virginia replied

    He conseguido activarlo.

    ¡Gracias!

  •  935
    Neuron replied

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • Virginia replied

    Sí, por supuesto. 
    Todavía no he personalizado nada.

    ¡Muchas gracias!

  •  935
    Neuron replied

    Hi,

    I've just fixed the demo, there was no need for a reset, I just fixed the missing parts, please take a look at it now.

    Feel free to ask for anything you need.

    Kind Regards