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  Public Ticket #3681111
Fatal error on several pages
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Comments

  • Slaz99 started the conversation

    Several of the pages included in the demo cannot be visualized, even though all the plugins asked for on the installation are installed and apparently all requirements are met. Some pages do not work on preview or even elementor (it throws the 500 error when editing)

  •  933
    Neuron replied

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • Slaz99 replied

    The requirements were met, beforehand as I stated, still not working as it should...

    Attached files:  Captura de pantalla 2024-07-07 232539.png

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Slaz99 replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.3
    Neuron Core Plugin 1.3.0

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • Slaz99 replied

    Hi

    Done what you told me, but the theme is up to date and it installs the Neuron Core Plugin on the 1.2.8 version

  •  933
    Neuron replied

    Hi,

    I can't reach your login page, can you please take a look at it?

    - https://ibb.co/JkwgKxf

    Feel free to ask for anything you need.

    Kind Regards


  •   Slaz99 replied privately
  •  933
    Neuron replied

    Hi,

    Sorry for the late reply,

    I've just updated the Neuron Core plugin to the latest version, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • Slaz99 replied

    Hello

    Now it is working as charm

    Thank you

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes