I still haven't heard back. My website is down, and I have many clients trying to access it, but it's currently empty. Please, it's urgent. I need your help.
No, you haven't checked properly. I have access to my portfolio, but a client browsing online cannot see anything. Please look at my site outside of the back office, and you will see that nothing appears—many images are missing. In the "About Us" section, the images also fail to publish and are not visible outside of the back office.
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
My portfolio no longer works, I can't edit via elementor, and when you click on a project in my portfolio, it doesn't appear.
Attached files: Capture d’écran 2024-06-21 à 15.49.34.png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello,
I still haven't heard back. My website is down, and I have many clients trying to access it, but it's currently empty. Please, it's urgent. I need your help.
Thank you.
Hi Jordan,
I'm sorry for the late reply, we were on holiday, we'll try to cover as much as possible from now.
I've just checked your site and everything seems to be working fine, have you managed to solve the issue?
Please check the attached video.
- https://we.tl/t-DjUyu61zKs
Feel free to ask for anything you need.
Kind Regards
No, you haven't checked properly. I have access to my portfolio, but a client browsing online cannot see anything. Please look at my site outside of the back office, and you will see that nothing appears—many images are missing. In the "About Us" section, the images also fail to publish and are not visible outside of the back office.
Attached files: Capture d’écran 2024-06-27 à 15.43.21.png
Capture d’écran 2024-06-27 à 15.43.45.png
Hi,
This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.
Feel free to ask for anything you need.
Kind Regards
ok great, thank you i think it's working
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes