Okay
  Public Ticket #3662651
No graphics
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  • Armin started the conversation

    Hello, 

    i have the problem, that i can't see the "typical graphics of proton" on the website. There was a message from the system, that the Plugin "WPBakery Page Builder(Visual Composer)" is causing an error and the system is switching into a "non operating modus". I deactivated this Plugin and the Site was running again. But the graphics are not there. Please have a look at my screenshot. 

    I've got this message from the system, but I don't know what to do to get a solution of the problem. 

    Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt:
    WordPress-Version 6.5.4
    Aktives Theme: Proton (Version 1.4.9)
    Aktuelles Plugin: WPBakery Page Builder (Version 6.0.5)
    PHP-Version 8.0.30



    Fehler-Details
    ==============
    Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 673 der Datei /www/htdocs/w00dd6c0/wp-content/plugins/js-composer/include/classes/editors/class-vc-frontend-editor.php verursacht. Fehlermeldung: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)`

    How can I get a working Site again...? 

    Thank you for your help,

    Kind regards Armin

    Attached files:  Bildschirmfoto 2024-06-07 um 14.27.50.png

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Armin replied privately
  •  933
    Neuron replied

    Hi Armin,

    I've just installed the latest version of the WPBakery Page Builder plugin and the issue is fixed, can you please take a look at your site now?

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • Armin replied

    Hi Neuron,

    great it's working now! Thank you ! 

    There is nowy a message displayed in the dashboard:  

    "This theme requires the following plugin: WPBakery Page Builder(Visual Composer).Begin installing plugin | Dismiss this notice"  

    Do I have to install it again ? Because you said you did id already...? 

    Thanks for your great service !


    Regards Armin

  •  933
    Neuron replied

    Hi Armin,

    You can dismiss that notice, as you're already using the WPBakery Page Builder plugin, that note is displaying as I've added the latest version of the plugin manually, we're going to include the latest version on the theme's package so in the future you won't see that in the dashboard.

    Feel free to ask for anything you need.

    Kind Regards


  • Armin replied

    Hi Neuron,

    ok, thank you. For sure i will ask some more questions while I'm working to setup the website ;-) 

    Thanks !

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards, 

    NeuronThemes