We install the theme normally through the "Appearance > themes > upload new theme" option
When the installation is finished we go to the "Appearance > Theme Setup" option and we follow the next three steps indicated:
1. Site Identity. (We indicate the name of the site, and check "Install Child Theme" option) 2. Installation. (We mark the two options that appear "Neuron Builder" and Revolution Slider") 3. License. And the following message appears on the screen:
License Verification Enable the Neuron Builder License Verfication through Envato, the verification will unlock various features of the theme.
If you need the credentials to access the website, we can provide them without problems.
We await your response so we can continue with the creation of our new website.
In my Wordpress backoffice the "Neuron" section does not appear, and therefore I cannot follow the steps indicated in the video. I have followed the instructions in the documentation as indicated in my initial message.
If I try to install the neuron-builder.zip plugin that we downloaded with the theme, when trying to activate it we get a fatal error that completely blocks WordPress with the following message:
"Ha habido un error crítico en esta web. Por favor, comprueba la bandeja de entrada del correo electrónico del administrador de tu sitio para obtener instrucciones."
Then I have to reinstall a clean Wordpress and start over.
We attach the PHP error log.
We look forward to hearing from you as soon as possible.
It's been 2 days since my last ticket reply but you still haven't given any response. It is urgent to solve this problem as it is delaying us in the development of the new site.
I've just logged into your site and saw that you were missing the Neuron Builder plugin, so I've just installed it on your site. Can you please activate its license now?
Can you please take a look at the following video tutorial on how to activate the License?
Thank you for installing the "Neuron Builder" plugin, we have now been able to activate the theme and use the "demo importer" option.
So I understand that the problem is that the plugin that is downloaded with the theme from Themeforest is wrong and that is why my installation failed, right?
If so, please modify the download from Themeforest so that this problem does not occur again.
Thank you very much for your attention, greetings.
Somehow your site was preventing me from installing it directly from the theme by going to Dashboard > Appearance > Install Plugins, so I had to install it manually.
But, surely, we'll check the theme package on ThemeForest and we'll update it, thanks for the feedback.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
We install the theme normally through the "Appearance > themes > upload new theme" option
When the installation is finished we go to the "Appearance > Theme Setup" option and we follow the next three steps indicated:
1. Site Identity. (We indicate the name of the site, and check "Install Child Theme" option)
2. Installation. (We mark the two options that appear "Neuron Builder" and Revolution Slider")
3. License. And the following message appears on the screen:
License Verification
Enable the Neuron Builder License Verfication through Envato,
the verification will unlock various features of the theme.
If you need the credentials to access the website, we can provide them without problems.
We await your response so we can continue with the creation of our new website.
Thanks and regards.
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
hi,
In my Wordpress backoffice the "Neuron" section does not appear, and therefore I cannot follow the steps indicated in the video. I have followed the instructions in the documentation as indicated in my initial message.
If I try to install the neuron-builder.zip plugin that we downloaded with the theme, when trying to activate it we get a fatal error that completely blocks WordPress with the following message:
"Ha habido un error crítico en esta web. Por favor, comprueba la bandeja de entrada del correo electrónico del administrador de tu sitio para obtener instrucciones."
Then I have to reinstall a clean Wordpress and start over.
We attach the PHP error log.
We look forward to hearing from you as soon as possible.
Attached files: error-php.txt
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
hi,
It's been 2 days since my last ticket reply but you still haven't given any response.
Best regardsIt is urgent to solve this problem as it is delaying us in the development of the new site.
Hi,
Sorry for the late reply,
I've just logged into your site and saw that you were missing the Neuron Builder plugin, so I've just installed it on your site. Can you please activate its license now?
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
hi,
Thank you for installing the "Neuron Builder" plugin, we have now been able to activate the theme and use the "demo importer" option.
So I understand that the problem is that the plugin that is downloaded with the theme from Themeforest is wrong and that is why my installation failed, right?
If so, please modify the download from Themeforest so that this problem does not occur again.
Thank you very much for your attention, greetings.
Hi,
Somehow your site was preventing me from installing it directly from the theme by going to Dashboard > Appearance > Install Plugins, so I had to install it manually.
But, surely, we'll check the theme package on ThemeForest and we'll update it, thanks for the feedback.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes