It's my second attempt to install the floona theme, but each time the template is empty in elementor. I already tried to sync the library, up the memory limit and enable the elementor loader editor but the template page in elementor is still empty.
We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
Hi,
It's my second attempt to install the floona theme, but each time the template is empty in elementor. I already tried to sync the library, up the memory limit and enable the elementor loader editor but the template page in elementor is still empty.
Can you help me ?Thanks
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just imported the Floona demo to your site, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi,
Can you please check the article below, also make sure that you're connected to the library.
- https://elementor.com/help/the-template-library-is-empty/
Feel free to ask for anything you need.
Kind Regards
I already did that and it still doesn't work : the memory limit is 256M and i've sync the library
Thanks for your help
Hi,
If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:
Feel free to ask for anything you need.
Kind Regards
There is no way to do that from my host.
If you have no other idea to help me, can i get a refund as i can't make it work ?
Thanks
Hi,
Sorry for the late reply,
We’ve done huge research to see why this is happening, the only issue(solution) that we came to the conclusion was that your hosting somehow was preventing the requests to our server.
We use Cloudflare, I don’t know if providing an IP would help you in this case.
Whitelist:
- neuronthemes.com
- www.neuronthemes.com
- 18.195.58.132
Feel free to ask for anything that you need.
Kind Regards,
NeuronThemes