I get the below loading forever, not able to edit.
I tried deactiving plugins: These are the plugins i have below:
When i deactivate 'advanced custom fields' the whole website crashes and i get error message. When i deactivate neuro, i dont get the saved templates but elementor works.
1. If you can assist please on how to fix.
2. Also if you could explain where should i be editing the home page? im used to simply editing through wordpress, but this seems to be more complicated for me as its not the same. I was able to do it under 'pages' without neuro PLUGIN on, but once i activate it, i cant edit the home page there anymore, not sure now how to edit the home page? or anything else for that matter - fyi i dont have elementor pro, is that an issue?
Hi can you re-check my specific inquiry please as I waited 2-3 days for an answer.
I tried everything mentioned in the page before I emailed you, it doesnt solve my issue.
Elementor only works if I turn off Neuron core plugin. I can only then edit the pages from wordpress - pages. Which has been fine, im not sure if this is the right way to edit the pages i.e. text, blocks, etc Can you confirm?. BUT in this method I am not able to edit any footer or header. when i go to elementor- templates - saved temples - Classic header white - edit with elementor, thats when the loading issue shows up.
I basically want my header like the below image, as its one of the reasons i got this theme, if you can give me the right instrcutions i d appreciate it - with logo on the left (not text).
Also, how to add linkedin icon in the footer next to instagram icon.
hello its been 3 days since I replied to you. Again its weekend and ur gna say sorry u don't work weekends.. pls jst give me a time line when u expect to check my website.
If you take a look at the console when you open any page on Elementor's editor you can see an error of "Mixed Contents", so please check the following article on how to fix it.
Thanks you didnt answer my question I SENT ON MAY 27 6PM.
I WILL REPEAT IT AGAIN:
I basically want my header like the below image, as its one of the reasons i got this theme, if you can give me the right instrcutions i d appreciate it - with logo on the left (not text).
Also, how to add linkedin icon in the footer next to instagram icon.
Hi , I don't know where is that. can you screenshot where in wordpress is 'edit the page'? It looks very different in my wordpress then what you have in your screenshot.
I want to edit the header and footer in the home page. The current home page is called 'corporate agency'. This is how i edit. pls confirm steps.
I Click on 'pages' ON THE LEFT then click on 'corporate agency';. Then i click on 'edit'
then i get below page. nothing shows no settings as per your instructions:
After almost 3 weeks i solved issues myself. You gave NO proper or correct instruction on how to edit the header and footer. Thanks! You can close this ticket now
I am very sorry for the late reply, we were not working on the weekend.
First of all, I'm glad to know that you've managed to find the solution, and I'm also really sorry about your experience with our support team, we'll try to improve our response rate, but last week we had some holidays, so from now and on, we'll try to cover as much as possible.
Elementor editor not loading/ not able to edit on saved templates
When i click on Templates - Saved Template - then the Header Temple: Classic Header White then Edit with Elementor.
I get the below loading forever, not able to edit.
I tried deactiving plugins: These are the plugins i have below:
When i deactivate 'advanced custom fields' the whole website crashes and i get error message. When i deactivate neuro, i dont get the saved templates but elementor works.
1. If you can assist please on how to fix.
2. Also if you could explain where should i be editing the home page? im used to simply editing through wordpress, but this seems to be more complicated for me as its not the same. I was able to do it under 'pages' without neuro PLUGIN on, but once i activate it, i cant edit the home page there anymore, not sure now how to edit the home page? or anything else for that matter - fyi i dont have elementor pro, is that an issue?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please take a look at the following article on how to solve the issue?
- https://docs.neuronthemes.com/article/456-how-to-fix-the-elementor-stuck-on-loading-screen-error
Feel free to ask for anything you need.
Kind Regards
Hi can you re-check my specific inquiry please as I waited 2-3 days for an answer.
I tried everything mentioned in the page before I emailed you, it doesnt solve my issue.
Elementor only works if I turn off Neuron core plugin. I can only then edit the pages from wordpress - pages. Which has been fine, im not sure if this is the right way to edit the pages i.e. text, blocks, etc Can you confirm?. BUT in this method I am not able to edit any footer or header. when i go to elementor- templates - saved temples - Classic header white - edit with elementor, thats when the loading issue shows up.
I basically want my header like the below image, as its one of the reasons i got this theme, if you can give me the right instrcutions i d appreciate it - with logo on the left (not text).
Also, how to add linkedin icon in the footer next to instagram icon.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please re-send me a confirmation email the one you sent earlier has expired, and I can't log into your site.
Feel ree to ask for anything you need.
Kind Regards
hello its been 3 days since I replied to you. Again its weekend and ur gna say sorry u don't work weekends.. pls jst give me a time line when u expect to check my website.
Hi,
If you take a look at the console when you open any page on Elementor's editor you can see an error of "Mixed Contents", so please check the following article on how to fix it.
- https://elementor.com/help/elementor-widget-panel-not-loading/
Feel free to ask for anything you need.
Kind Regards
Thanks you didnt answer my question I SENT ON MAY 27 6PM.
I WILL REPEAT IT AGAIN:
I basically want my header like the below image, as its one of the reasons i got this theme, if you can give me the right instrcutions i d appreciate it - with logo on the left (not text).
Also, how to add linkedin icon in the footer next to instagram icon.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Please go to the edit the page > scroll down to Settings > Header > Position and set it to absolute.
- https://prnt.sc/HWJ-ILai3Nec
Feel free to ask for anything you need.
Kind Regards
Hi , I don't know where is that. can you screenshot where in wordpress is 'edit the page'? It looks very different in my wordpress then what you have in your screenshot.
I want to edit the header and footer in the home page. The current home page is called 'corporate agency'. This is how i edit. pls confirm steps.
I Click on 'pages' ON THE LEFT then click on 'corporate agency';. Then i click on 'edit'
then i get below page. nothing shows no settings as per your instructions:
After almost 3 weeks i solved issues myself. You gave NO proper or correct instruction on how to edit the header and footer. Thanks! You can close this ticket now
Hi,
I am very sorry for the late reply, we were not working on the weekend.
First of all, I'm glad to know that you've managed to find the solution, and I'm also really sorry about your experience with our support team, we'll try to improve our response rate, but last week we had some holidays, so from now and on, we'll try to cover as much as possible.
Feel free to ask for anything you need.
Kind Regards