I am experiencing an issue with the "Get a Quote" plugin on my WordPress site. The plugin is supposed to take over the "Add to Cart" button, replacing it with a "Get a Quote" button. However, this functionality is not working correctly.
Here are the details: - Plugin: Get a Quote (https://woocommerce.com/products/request-a-quote-plugin-for-woocommerce/) - Expected Behavior: The "Get a Quote" button should replace the "Add to Cart" button on product pages. - Actual Behavior: The "Add to Cart" button remains visible, and the "Get a Quote" button does not appear. I did manage to get it appearing once WITH the "add to cart" button, however, first of all I don't want both buttons and second of all the "get a quote" plugin did not use the theme styling when it usually has in the past for me.
I have ensured that the plugin is activated and configured correctly according to the documentation. I have also tried deactivating and reactivating the plugin, but the issue persists.
Could you please assist in resolving this issue? If you need any additional information or access to my site, please let me know.
I am very sorry for the late reply, we were not working on the weekend.
Can you please take a look at the following article and make sure you've set the plugin settings correctly, I've just tested your site by deactivating the Ponte theme and Neuron Builder plugin and activating the Twenty Twenty-Three default theme, but the issue was the same.
You guys really need to sort these issues out - this theme is the most unreliable theme I have used so far and if these items do not get fixed I'll be leaving a 1 star review.
Any update on this? I have been in contact with the plugin support and they have said everything is set correctly. I think the issue is with Neuron Builder plugin.
Hi Support Team,
I hope this message finds you well.
I am experiencing an issue with the "Get a Quote" plugin on my WordPress site. The plugin is supposed to take over the "Add to Cart" button, replacing it with a "Get a Quote" button. However, this functionality is not working correctly.
Here are the details:
- Plugin: Get a Quote (https://woocommerce.com/products/request-a-quote-plugin-for-woocommerce/)
- Expected Behavior: The "Get a Quote" button should replace the "Add to Cart" button on product pages.
- Actual Behavior: The "Add to Cart" button remains visible, and the "Get a Quote" button does not appear. I did manage to get it appearing once WITH the "add to cart" button, however, first of all I don't want both buttons and second of all the "get a quote" plugin did not use the theme styling when it usually has in the past for me.
I have ensured that the plugin is activated and configured correctly according to the documentation. I have also tried deactivating and reactivating the plugin, but the issue persists.
Could you please assist in resolving this issue? If you need any additional information or access to my site, please let me know.
Thank you for your support.
Best regards,
Makaila
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Any update on this?
this is urgent, my client is waiting on a solution for this. please provide an updateASAP.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please take a look at the following article and make sure you've set the plugin settings correctly, I've just tested your site by deactivating the Ponte theme and Neuron Builder plugin and activating the Twenty Twenty-Three default theme, but the issue was the same.
- https://woocommerce.com/products/request-a-quote-plugin-for-woocommerce/
Feel free to ask for anything you need.
Kind Regards
Hi there, all the theme settings are set up correctly. Can you please fix this on your end? I never had issues with this plug-in on other themes.
You guys really need to sort these issues out - this theme is the most unreliable theme I have used so far and if these items do not get fixed I'll be leaving a 1 star review.
Hi Makaila,
I've already led the issue to the dev team, I'll be back to you as soon as I get an update.
Feel free to ask for anything you need.
Kind Regards
Any update on this? I have been in contact with the plugin support and they have said everything is set correctly. I think the issue is with Neuron Builder plugin.
Hi,
I'm so sorry for the late reply, somehow the ticket was marked as solved.
Have you managed to solve the issue, I was going to take a look at your site, but the wp-admin is no longer working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards