Suddenly, for some reason, YouTube videos height is super low and I can not find a way to change it. It was all working great till an hour ago. Suddenly this happened (please see the link).
You know what, forget that. Your support has been an absolute joke! Every time waiting for a single reply for more than 48 hours and trying to solve one issue for 5 days is just ridiculous. Your theme is great, but it has bugs and the support is terrible.
Firstly, please allow me to extend my sincerest apologies for any inconvenience or frustration caused by the delay in our response and the challenges you've encountered with our support service. Your feedback is invaluable to us, and I want to assure you that we take it seriously as we continuously strive to enhance our customer experience.
I understand your concerns regarding the timeliness of our responses and the duration it took to address the issues you encountered. Please know that this is not reflective of the level of service we aim to provide. We deeply regret any inconvenience this may have caused you.
As for the recent delay in our response, I want to offer some insight into the situation. Over the past few days, we have experienced an unexpectedly high volume of support tickets, compounded by the approaching weekend. While this in no way excuses our tardiness, I hope you can appreciate the unforeseen circumstances that contributed to the delay. Nevertheless, we fully acknowledge our responsibility to prioritize timely and efficient support for every inquiry we receive.
Regarding the challenges you've faced with our theme, please rest assured that we are committed to resolving any issues promptly and effectively. While our theme strives to offer a seamless experience, we understand that bugs can occur, and we are dedicated to addressing them promptly to ensure your satisfaction.
Your satisfaction is of utmost importance to us, and we are committed to regaining your trust. Moving forward, we will redouble our efforts to improve our support process, streamline communication channels, and address any outstanding issues promptly.
I was going to take another look at your site, but the wp-admin is no longer working, do you mind taking a look at it?
I am sorry, I really don't like to give bad reviews, but it got a little too frustrating. I have found out that pages in the Portfolio section don't have an option for multiple languages anyway. So, I have ended up moving all the pages from Portfolio to Posts. And Pages in the Posts section don't have this issue with external videos.
I am very sorry for the late reply, we were not working on the weekend.
Very glad to know that you found a solution, I'm sorry if we weren't that helpful.
If you still have any issues, please let us know so we can help you.
P.S: We wanted to ask you if in the future it's possible to update the review as it's really harming the product, we understand your concern and decision.
Suddenly, for some reason, YouTube videos height is super low and I can not find a way to change it. It was all working great till an hour ago. Suddenly this happened (please see the link).
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I've just fixed the video issue, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
You know what, forget that. Your support has been an absolute joke! Every time waiting for a single reply for more than 48 hours and trying to solve one issue for 5 days is just ridiculous. Your theme is great, but it has bugs and the support is terrible.
Hi,
Firstly, please allow me to extend my sincerest apologies for any inconvenience or frustration caused by the delay in our response and the challenges you've encountered with our support service. Your feedback is invaluable to us, and I want to assure you that we take it seriously as we continuously strive to enhance our customer experience.
I understand your concerns regarding the timeliness of our responses and the duration it took to address the issues you encountered. Please know that this is not reflective of the level of service we aim to provide. We deeply regret any inconvenience this may have caused you.
As for the recent delay in our response, I want to offer some insight into the situation. Over the past few days, we have experienced an unexpectedly high volume of support tickets, compounded by the approaching weekend. While this in no way excuses our tardiness, I hope you can appreciate the unforeseen circumstances that contributed to the delay. Nevertheless, we fully acknowledge our responsibility to prioritize timely and efficient support for every inquiry we receive.
Regarding the challenges you've faced with our theme, please rest assured that we are committed to resolving any issues promptly and effectively. While our theme strives to offer a seamless experience, we understand that bugs can occur, and we are dedicated to addressing them promptly to ensure your satisfaction.
Your satisfaction is of utmost importance to us, and we are committed to regaining your trust. Moving forward, we will redouble our efforts to improve our support process, streamline communication channels, and address any outstanding issues promptly.
I was going to take another look at your site, but the wp-admin is no longer working, do you mind taking a look at it?
Feel free to ask for anything you need.
Kind Regards
I am sorry, I really don't like to give bad reviews, but it got a little too frustrating. I have found out that pages in the Portfolio section don't have an option for multiple languages anyway. So, I have ended up moving all the pages from Portfolio to Posts. And Pages in the Posts section don't have this issue with external videos.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Very glad to know that you found a solution, I'm sorry if we weren't that helpful.
If you still have any issues, please let us know so we can help you.
P.S: We wanted to ask you if in the future it's possible to update the review as it's really harming the product, we understand your concern and decision.
Feel free to ask for anything you need.
Kind Regards