Hi, why I paid all fees. Like customer support it suppose to be included in the price, but after checkout price got biger and I paid seperately for 6 months support. Why?
I understand your concern about the additional charge for support after checkout. Allow me to clarify: the base price of the theme you purchased covers the theme files and basic documentation, ensuring you have access to the design and functionality outlined in the theme description.
Regarding support, our theme offers six months of complimentary support included in the purchase price. This support period includes assistance with installation, troubleshooting, and customization guidance to help you get the most out of our theme.
However, if you find that you need extended support beyond the initial six months, there is an option to extend it to twelve months for an additional fee. This extended support ensures that you continue to receive assistance and updates for a longer duration, giving you peace of mind as you work with our theme.
If you have any further questions or need assistance with the theme, please don't hesitate to reach out. We're here to help and want to ensure you have a seamless experience with our product.
If your client feels this was not clearly communicated during the purchasing process, they can reach out to Themeforest's support for clarification or assistance. It's essential to ensure clients understand the breakdown of costs upfront to avoid any confusion or dissatisfaction after purchase.
Hi, why I paid all fees. Like customer support it suppose to be included in the price, but after checkout price got biger and I paid seperately for 6 months support. Why?
Hi Viktorija,
I understand your concern about the additional charge for support after checkout. Allow me to clarify: the base price of the theme you purchased covers the theme files and basic documentation, ensuring you have access to the design and functionality outlined in the theme description.
Regarding support, our theme offers six months of complimentary support included in the purchase price. This support period includes assistance with installation, troubleshooting, and customization guidance to help you get the most out of our theme.
However, if you find that you need extended support beyond the initial six months, there is an option to extend it to twelve months for an additional fee. This extended support ensures that you continue to receive assistance and updates for a longer duration, giving you peace of mind as you work with our theme.
If you have any further questions or need assistance with the theme, please don't hesitate to reach out. We're here to help and want to ensure you have a seamless experience with our product.
If your client feels this was not clearly communicated during the purchasing process, they can reach out to Themeforest's support for clarification or assistance. It's essential to ensure clients understand the breakdown of costs upfront to avoid any confusion or dissatisfaction after purchase.
Feel free to ask for anything you need.
Kind Regards