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  Public Ticket #3650649
Empty blocks and templates library
Closed

Comments

  • emiliolujan1 started the conversation
    May 19, 2024 at 3:49pm

    Hi, I recently purchased Conlectio's template to build my portfolio website. However, when I try to use Elementor's library to use blocks or other premade templates, it appears empty. Screenshot attached. I would like to know how to solve that issue. Many thanks

    Attached files:  Captura de pantalla 2024-05-19 174545.png

  •  933
    Neuron replied
    May 20, 2024 at 8:35am

    Hi,

    Can you please check the article below, also make sure that you're connected to the library.

    - https://elementor.com/help/the-template-library-is-empty/

    Feel free to ask for anything you need.

    Kind Regards


  • emiliolujan1 replied
    May 20, 2024 at 10:33am

    Thanks,

    I tried everything listed in the article, but the library still appears empty.

    I succesfully increased the memory limit and synced the library again, with no luck. I speaked with my hosting support and apparently there's no permission issues and the allow_url_fopen function is active.

    What else can I try?

    Thanks.

    Attached files:  2.png

  • emiliolujan1 replied
    May 21, 2024 at 4:56pm

    Hi, could I please get some help on this?

    I'm trying to use the theme but it doesn't work as it should, I have to build the webpage from scratch, since I got no templates, reinstallded the theme 3 times with no luck.

    Thanks, 

  •  933
    Neuron replied
    May 21, 2024 at 8:56pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • emiliolujan1 replied
    May 23, 2024 at 2:10pm

    Thanks, I managed to get it running.

    You can close the ticket.

    Cheers

  •  933
    Neuron replied
    May 24, 2024 at 9:04am

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes