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  Public Ticket #3628431
Cannot install theme
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  • Riccardo started the conversation

    Hello, 

    just purchased a theme and this error appear.
    I'd be happy to get some assistance please, thanks


    Deactivate | Resume

    Neuron Builder introduces a breakthrough in design and development, giving you full control of your website including headers, footers and all parts of content. Build sites with ease and flexibility.

    Version 1.0.2 | By neuronthemes | Visit plugin site

     This plugin failed to load properly and is paused during recovery mode.

    An error of type E_ERROR was caused in line 36 of the file /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method NeuronModulesThemeBuilderDocumentsSection::get_site_editor_type() does not exist in /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod() #1 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): NeuronModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): NeuronModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesCreate->create_item_url_by_document_class() #4 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/common/modules/finder/base-category.php(93): ElementorCoreCommonModulesFinderCategoriesCreate->get_category_items() #5 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/base/base-object.php(142): ElementorCoreCommonModulesFinderBase_Category->get_init_settings() #6 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/base/base-object.php(40): ElementorCoreBaseBase_Object->ensure_settings() #7 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/common/modules/finder/module.php(111): ElementorCoreBaseBase_Object->get_settings() #8 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/base/base-object.php(142): ElementorCoreCommonModulesFinderModule->get_init_settings() #9 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/base/base-object.php(40): ElementorCoreBaseBase_Object->ensure_settings() #10 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/base/app.php(59): ElementorCoreBaseBase_Object->get_settings() #11 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/base/app.php(36): ElementorCoreBaseApp->get_components_config() #12 /web/htdocs/www.riccardotosatto.com/home/wp-content/plugins/elementor/core/common/app.php(155): ElementorCoreBaseApp->print_config() #13 /web/htdocs/www.riccardotosatto.com/home/wp-includes/class-wp-hook.php(324): ElementorCoreCommonApp->register_scripts() #14 /web/htdocs/www.riccardotosatto.com/home/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #15 /web/htdocs/www.riccardotosatto.com/home/wp-includes/plugin.php(517): WP_Hook->do_action() #16 /web/htdocs/www.riccardotosatto.com/home/wp-admin/admin-header.php(118): do_action() #17 /web/htdocs/www.riccardotosatto.com/home/wp-admin/index.php(137): require_once('...') #18 {main} thrown


  •  867
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  •   Riccardo replied privately
  •  867
    Neuron replied

    Hi,

    If you have already decided not to use the Merope theme, sure we'll accept a refund request, hope in the future our paths will cross again.

    https://themeforest.net/refund_requests/new

    Feel free to ask for anything you need.

    Kind Regards