Hello, I have re-installed the latest bitfrost template and have been having some trouble with the side portfolio pages. The titles, description text and the category sections are all misaligned and looks like they are missing padding in the left margins. I have tried to look at the portfolio template pages but can't seem to fix it. Are you able to help?
I can see that you've made some progress on the pages by adding some custom CSS, is that your final design, or do you want me to bring the padding that was added before but just made them inline?
Hello - I believe there was some custom CSS added to remove padding from the images, and only on VIDEO template pages (which your team built for me). The padding on the text should be what the regular portfolio page is set at. Which I believe the body copy text is the only piece that is currently aligning at that? Is there a way to re-set the template so every page follows your regular padding width on header/body copy/title sections?
I am very sorry for the late reply, we were not working on the weekend.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
just so I'm understanding you correctly, are all the template pages able to be restored easily if you reset it? Also one other custom change we added was removing padding between all images on portfolio pages, can this be imported as well? (so images are seamless)
I didn't reset your site, I thought that it wouldn't be necessary just to fix some margins, so I've just made some changes on your site, can you please check the margins of the site now?
If there's still any page that is displaying wrong, please attach the URL here.
ok great thank you. Just so I know / need to explain to my developer - were the margins fixed on the "side portfolio" template page? so when I create a new one, it will reflect that? or was it completely custom to each page?
2) As for the "The leading between the titles do not match the template", can you please be more specific about what you meant by that, any attached URL and more concrete screenshots would be really helpful.
I have not been in the CSS since I gave your team access so its not something I changed on my end - and it seems to be on all videos, so do you know how to change it back to ensure it does not happen when I add new videos in?
CORRECT FORMATTING IMAGE (every page without videos is formatted correctly as its part of the template) INCORRECT FORMATTING See image if that helps
The clean and clear red outline looks fixed (thank you!) but the red outlines are still showing up on the hershel page - I see in the CSS you may have tried to stop it but as you see its still showing up. Are you able to help?
Hello, I have re-installed the latest bitfrost template and have been having some trouble with the side portfolio pages. The titles, description text and the category sections are all misaligned and looks like they are missing padding in the left margins. I have tried to look at the portfolio template pages but can't seem to fix it. Are you able to help?
Attached files: Screenshot 2024-04-10 at 8.42.53 PM.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
I can see that you've made some progress on the pages by adding some custom CSS, is that your final design, or do you want me to bring the padding that was added before but just made them inline?
Feel free to ask for anything you need.
Kind Regards
Hello - I believe there was some custom CSS added to remove padding from the images, and only on VIDEO template pages (which your team built for me). The padding on the text should be what the regular portfolio page is set at. Which I believe the body copy text is the only piece that is currently aligning at that? Is there a way to re-set the template so every page follows your regular padding width on header/body copy/title sections?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Hello -
By Demo do you mean the theme? Every page was built with the template except these two (as they were customized to have video added):
CLEAN AND CLEAR
https://www.jessica-uhren.com/portfolio/cleanandclear/
HERSHEL
https://www.jessica-uhren.com/portfolio/hershelcampaign/
just so I'm understanding you correctly, are all the template pages able to be restored easily if you reset it? Also one other custom change we added was removing padding between all images on portfolio pages, can this be imported as well? (so images are seamless)
Hi,
I didn't reset your site, I thought that it wouldn't be necessary just to fix some margins, so I've just made some changes on your site, can you please check the margins of the site now?
If there's still any page that is displaying wrong, please attach the URL here.
Feel free to ask for anything you need.
Kind Regards
ok great thank you. Just so I know / need to explain to my developer - were the margins fixed on the "side portfolio" template page? so when I create a new one, it will reflect that? or was it completely custom to each page?
Hello, I still have not heard back, do you have an estimate when I can expect a reply? thank you!
Hi,
We're so sorry for the late reply, somehow your ticket was marked as solved.
1) The border on the videos is added by the CSS that you've added at Appearance > Customize > Additional CSS.
- https://prnt.sc/nXY5x67v7yir
2) As for the "The leading between the titles do not match the template", can you please be more specific about what you meant by that, any attached URL and more concrete screenshots would be really helpful.
Feel free to ask for anything you need.
Kind Regards
Hello-
I have not been in the CSS since I gave your team access so its not something I changed on my end - and it seems to be on all videos, so do you know how to change it back to ensure it does not happen when I add new videos in?
CORRECT FORMATTING IMAGE (every page without videos is formatted correctly as its part of the template)
INCORRECT FORMATTING
See image if that helps
https://www.jessica-uhren.com/portfolio/hershel/
https://www.jessica-uhren.com/portfolio/cleanandclear/
Attached files: Screenshot 2024-05-01 at 9.13.22 AM.png
Hi,
I've just fixed the issue, can you please take a look at your portfolio items now?
- https://ibb.co/C0Qm3x8
This is the CSS I added at Appearance > Customize > Additional CSS.
.portfolio-template-elementor_theme .tabs-title { margin-top: 24px; margin-bottom: 8px; }Feel free to ask for anything you need.
Kind Regards
Hello! It is not showing the reflected change on my end for that page
https://www.jessica-uhren.com/portfolio/cleanandclear/ Do I copy that CSS onto that?
Also, the red outline still exists on all videos, is there a way to turn that off for ALL videos?
Attached files: Screenshot 2024-05-03 at 11.13.25 AM.png
Screenshot 2024-05-03 at 11.16.32 AM.png
Hi,
I've just made another update, can you please check your portfolio items now?
Feel free to ask for anything you need.
Kind Regards
Hello!
The clean and clear red outline looks fixed (thank you!) but the red outlines are still showing up on the hershel page - I see in the CSS you may have tried to stop it but as you see its still showing up. Are you able to help?
https://www.jessica-uhren.com/portfolio/hershel/
Attached files: Screenshot 2024-05-12 at 6.47.44 PM.png
Hi,
Sorry, there was still some CSS that added the border that I missed it, so I've just removed it now, please take a look at your portfolio item.
- https://prnt.sc/SD2hFeQWG1jq
Feel free to ask for anything you need.
Kind Regards