Comments mastrogianni started the conversationApril 8, 2024 at 3:16pmHello There,I am following your instructions but sometimes i get the message after activating the theme "the requested theme does not exist" and sometimes it goes through with activation and everything but the pre-made demos are not available to load. 869Neuron repliedApril 8, 2024 at 11:45pmHi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regardsmastrogianni repliedApril 9, 2024 at 9:49amHello,I have set up a temporary admin account for you on the following link.https://mybotaniste.com/wp-admin/?wtlwp_token=cc9c27a9d63df8c6cdb49b971999d9db53dba37cad45bf2b4b904dcb158dbd73430ec7c3a7d0ce978eef7cd033e0ca64b4e11b21c0d9d5a90bb5e1a5baf70c08mastrogianni replied3 weeks ago on April 11, 2024 at 10:20amHello,Any updates on the below matter? We are on a time frame and i would appreciate it if we could solve this the soonest possible. 869Neuron replied3 weeks ago on April 11, 2024 at 10:24amHi,I'm sorry for the late reply, we've had some holidays in my country, we'll try to cover as much as possible from now.I saw that you've already activated the theme and the Neuron Builder's license, so I've just proceeded with the demo importer.I imported the demo data by going to Dashboard > Neuron > Demo Importer, can you please take a look at your site now?Feel free to ask for anything you need.Kind Regardsmastrogianni replied3 weeks ago on April 11, 2024 at 10:40amI was doing that but nothing it couldn't load the pre-made pages. Now it has so i will work on it and let you know if i come across any other problem! Thanks a lot for the support! 869Neuron replied3 weeks ago on April 11, 2024 at 11:55amYou are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemesmastrogianni replied3 weeks ago on April 11, 2024 at 11:23pmHi,https://neuronthemes.com/lilium/product/24-hour-lasting-matte-lip-gloss/How can i find this product template? It is not listed in the Elementor Templates. 869Neuron replied3 weeks ago on April 12, 2024 at 8:54amHi,It seems that some products were missing after the demo importer, so I had to re-import them.Feel free to ask for anything you need.Kind Regardsmastrogianni replied3 weeks ago on April 12, 2024 at 9:05amHello,I can see that you added the template but is broken. Nothing like the one on the sample.Please have a look on the attached screenshot.Best Regards Attached files: Screenshot 2024-04-12 120243.png 869Neuron replied3 weeks ago on April 15, 2024 at 3:41pmHi,I am very sorry for the late reply, we were not working on the weekend.Sorry for that, can you please check it now?- https://mybotaniste.com/product/24-hour-lasting-matte-lip-gloss/Feel free to ask for anything you need.Kind Regards Sign in to reply ...
Hello There,
I am following your instructions but sometimes i get the message after activating the theme "the requested theme does not exist" and sometimes it goes through with activation and everything but the pre-made demos are not available to load.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello,
I have set up a temporary admin account for you on the following link.
https://mybotaniste.com/wp-admin/?wtlwp_token=cc9c27a9d63df8c6cdb49b971999d9db53dba37cad45bf2b4b904dcb158dbd73430ec7c3a7d0ce978eef7cd033e0ca64b4e11b21c0d9d5a90bb5e1a5baf70c08
Hello,
Any updates on the below matter? We are on a time frame and i would appreciate it if we could solve this the soonest possible.
Hi,
I'm sorry for the late reply, we've had some holidays in my country, we'll try to cover as much as possible from now.
I saw that you've already activated the theme and the Neuron Builder's license, so I've just proceeded with the demo importer.
I imported the demo data by going to Dashboard > Neuron > Demo Importer, can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
I was doing that but nothing it couldn't load the pre-made pages. Now it has so i will work on it and let you know if i come across any other problem!
Thanks a lot for the support!
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Hi,
https://neuronthemes.com/lilium/product/24-hour-lasting-matte-lip-gloss/
How can i find this product template? It is not listed in the Elementor Templates.
Hi,
It seems that some products were missing after the demo importer, so I had to re-import them.
Feel free to ask for anything you need.
Kind Regards
Hello,
I can see that you added the template but is broken. Nothing like the one on the sample.
Please have a look on the attached screenshot.
Best Regards
Attached files: Screenshot 2024-04-12 120243.png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Sorry for that, can you please check it now?
- https://mybotaniste.com/product/24-hour-lasting-matte-lip-gloss/
Feel free to ask for anything you need.
Kind Regards