Okay
  Public Ticket #3621503
Header and Footer disappear with Elementor Pro
Closed

Comments

  • artiste87 started the conversation

    Hi,

    I'm using the Amore Theme and also using the Elementor Plugin to design my website. Suddenly, I was not able to place the Neuron-Gallery element within the Elementordesigner because I got an error message that I needed to subscribe to Elementor Pro. Because I have Elementor Pro subscription, I downloaded Elementor Pro and activated this plugin in the Wordpress backend. After I activated the plugin, my header, and the footer disappeared from the theme. Also, the logo in the header is resized. I was not able to edit the header or footer also (these menu points disappeared in the menubar).

    Is this a common issue? What can I do? For troubleshooting, I disabled the Elementor Pro plugin, so the header and footer appeared again. 

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards