Hi,

I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

- https://neuronthemes.com/api/plugins/neuron-builder.zip

Feel free to ask for anything you need.

Kind Regards

Hi Anon,

It seems that there's an issue in the theme that doesn't allow you to change the style when the portfolio page has the "portfolio" slug, so I'll lead this issue to the dev team.

Feel free to ask for anything you need.

Kind Regards

Hi Anon,

I'll check if the team has made any progress and will let you know during the day.

Feel free to ask for anything you need.

Kind Regards

Hi,

We've just released an update of the Neuron Builder plugin in which we've added settings that allow you to choose if you want to display the portfolio page as an archive or not.

- https://prnt.sc/w64hZEd6NEDx

We couldn't make the option disable by default as there are clients that are already using the portfolio page as an archive, and it would break their site.

So now, if you want to have your own custom portfolio page and not display it as an archive, please go to Dashboard > Neuron > Settings > Portfolio Archive and select Disable.

Note: After changing this setting, please remember to flush permalinks by navigating to Dashboard > Settings > Permalinks and clicking on the save button.

- https://prnt.sc/dHm3M8TWv-Y2

You can find the latest version of the Neuron Builder plugin below.

- https://neuronthemes.com/api/plugins/neuron-builder.zip

Feel free to ask for anything you need.

Kind Regards

Hi,

I am very sorry for the late reply, we were not working on the weekend.

Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

Feel free to ask for anything you need.

Kind Regards

Hi,

Can you please take a look at the following article on how to fix the Elementor not loading error?

-https://docs.neuronthemes.com/article/456-how-to-fix-the-elementor-stuck-on-loading-screen-error

As for the Media in the Dashboard issue:

This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.

Feel free to ask for anything you need.

Kind Regards

Hi Anon,

I am very sorry for the late reply, we were not working on the weekend.

I've led the issue to the dev team and I'll let you know as soon as I get an update. I hope this can be sorted out by tomorrow.

Feel free to ask for anything you need.

Kind Regards

Hi,

I'm so sorry for the late reply, we had some holidays.

PHP Recommendations

Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

Feel free to ask for anything you need.

Kind Regards

Hi Anon,

I am very sorry for the late reply, we were not working on the weekend.

I've just uploaded a fresh copy of the Neuron Builder plugin on your site, can you please take a look at it and let me know if everything's alright?

Feel free to ask for anything you need.

Kind Regards