Yesterday I uploaded my theme on wordpress but after trying to see the demo, wordpress sent me a mail about Neuron Builder plugin not working as shown in the attachment. My website right now looks like shown in the picture. Every page I try doesn't work as it should.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
now I can see the demo properly but elementor is still not working. The elementor menu inside wordpress is not opening the different tabs and if I click on customize page with elementor from the preview of my website it rolls but doesn't open.
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Hi,
Yesterday I uploaded my theme on wordpress but after trying to see the demo, wordpress sent me a mail about Neuron Builder plugin not working as shown in the attachment. My website right now looks like shown in the picture. Every page I try doesn't work as it should.
Error details
====================
Un errore di E_ERROR è stato causato nella linea 342 del file /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-content/plugins/neuron-builder/license/envato-api/inc/class-envato-market-items.php. Messaggio di errore: Uncaught Error: Cannot use object of type WP_Error as array in /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-content/plugins/neuron-builder/license/envato-api/inc/class-envato-market-items.php:342
Stack trace:
#0 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-content/plugins/neuron-builder/license/envato-api/inc/class-envato-market-items.php(306): Envato_Market_Items->update_external_plugins()
#1 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-includes/class-wp-hook.php(326): Envato_Market_Items->update_plugins()
#2 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#3 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-includes/option.php(2360): apply_filters()
#4 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-includes/update.php(393): set_site_transient()
#5 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-includes/class-wp-hook.php(324): wp_update_plugins()
#6 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#7 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-includes/plugin.php(517): WP_Hook->do_action()
#8 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-admin/admin.php(385): do_action()
#9 /home/mhd-01/www.alessiarusso.it/htdocs/root/wp-admin/plugins.php(10): require_once('...')
#10 {main}
thrown
Can you please tell me what to do?
Thank you in advance.
Attached files: Screenshot 2024-03-22 alle 08.53.22.png
Screenshot 2024-03-22 alle 08.56.18.png
Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Hi, when I do the descripted procedure it says me this (see attachment). How can I do to make it work?
Thank you
Attached files: Screenshot 2024-03-22 alle 15.33.06.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on "Private" reply.
Feel free to ask for anything you need.
Kind Regards
Hi,
The link I attached was just a screenshot to tell you that I can't reach the login page, and again I can't reach it, can you please take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi Alessia,
Yes, I can reach your site now, but can you please give me access as administrator, as I can't reach anything from the dashboard.
- https://ibb.co/f80vBfp
Feel free to ask for anything you need.
Kind Regards
Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just reset your site and re-imported the demo data, can you please take a look at your site now?
Feel free to ask for anything you need.
Kind Regards
Hi,
now I can see the demo properly but elementor is still not working. The elementor menu inside wordpress is not opening the different tabs and if I click on customize page with elementor from the preview of my website it rolls but doesn't open.
Thank you
Hi,
PHP Recommendations
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Feel free to ask for anything you need.
Kind Regards
Hi,
It seems to finally work now.
Thank you for your patience and service.
You are welcome anytime, feel free to ask for anything you need
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes