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  Public Ticket #3609575
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  • josbeslic started the conversation

    Will you resolve my problems finally? Or are we going o go again on 2 answers per week, then weekend, they "we are sorry, we are not working over weekend"? Unbeleivable, is it possible for you to be arround when resolving problems and do what it takes in one chat, not 2 over a month's period? You just had to do corrections and you destroyed my page. I would do it myself, but page view editor doen't show how page really looks. 

  • josbeslic replied

    It really is frustrating and awful the way you do customer support, one answer and then nothing, it is mpossible to do busniness this way

  • josbeslic replied

    Do you plan to resolve the problem, I am trying to finish the page for more than a month

  •  933
    Neuron replied

    Hi @josbeslic,

    I've already led the issue to the dev team, they're going to look at the issue as soon as possible, I think that tomorrow morning we will be back with an update for you.

    Feel free to ask for anything you need.

    Kind Regards


  • josbeslic replied

    So, tomorrow came and passed and everything remains the same, what is the matter with you guys? Why are you selling theme and support if you don't plan on doing it?

  •  933
    Neuron replied

    Hi,

    The issue was caused by the Smush plugin, as soon as we deactivate it, the gallery is back working, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards