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  Public Ticket #3592915
No Neuron menu
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Comments

  • agencechimere started the conversation
    February 26, 2024 at 11:39am

    Hi, I can’t import the demo because the theme didnt install the Neuron module required for activation.

    The documentation states after installing the theme, a “Neuron” menu should be present on the back office.

    Screen 1 : Menu list

    Screen 2 : Extentions list

    Screen 3 : Theme installed

    Attached files:  ticksy1.png
      ticksy2.png
      ticksy3.png

  • agencechimere replied
    February 26, 2024 at 11:53am

    I'm really sorry for this, minutes after posting I found the neuron plugin in the theme archive, along the rev-slider one.

    Yet I still need help, because while rev-slider installed correctly, Neuron didnt, with a message "incompatible archive".

    Attached files:  ticksy4.png

  •  933
    Neuron replied
    February 26, 2024 at 12:40pm

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    After you install the Neuron Builder plugin, you need to activate its license, so can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • agencechimere replied
    February 26, 2024 at 1:46pm

    This version of the module worked, thank you !

    I activated the license and imported the demo. ( for now it looks like it is successful but I only gave it a glance, saw images and pages )

    Thanks for your help.

  •  933
    Neuron replied
    February 27, 2024 at 10:20am

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes