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  Public Ticket #3572265
Neuron Builder Error
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Comments

  • pprestigiacomo started the conversation

    Hi! Im having trouble visualizing the theme styles/design in my site.

    It shows all of the theme pages on my Wordpress but theyre blank, without any of the theme features. 

    How can i fix this? Thank you.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   pprestigiacomo replied privately
  •  933
    Neuron replied

    Hi,

    The wp-admin is not working, do you mind taking a look at it?

    You can also create a user for me with the following email: [email protected]

    Feel free to ask for anything you need.

    Kind Regards


  •   pprestigiacomo replied privately
  •   pprestigiacomo replied privately
  •  933
    Neuron replied

    Hi,

    You haven't activated the Neuron's license, so please activate it by going to Dashboard > Neuron > License.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  •   pprestigiacomo replied privately
  •  933
    Neuron replied

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  •   pprestigiacomo replied privately
  •  933
    Neuron replied

    Hi,

    I can't install any of the WordPress reset plugins on your site, can you please take a look at the following article on how to reset it, and then let me know so I can make sure that the demo will be imported correctly on your site.

    https://ibb.co/4SDYjD9

    - https://www.wpbeginner.com/wp-tutorials/how-to-restart-a-wordpress-site-reset-wordpress-the-fast-way/

    Feel free to ask for anything you need.

    Kind Regards


  •   pprestigiacomo replied privately
  •   pprestigiacomo replied privately
  •  933
    Neuron replied

    Hi,

    I've just checked your site and saw that you've already managed to import the demo data, and now everything seems to be working alright.

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Floona Theme.

    Feel free to ask for anything you need.

    Kind Regards