We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.

Okay
  Public Ticket #3568336
There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.
Closed

Comments

  • Michelle started the conversation

    Hi, I am trying to activate the Neuron plugin on Wordpress and my theme Minimo, and keep getting an error message that says There has been a critical error on this website. Please check your site admin email inbox for instructions. I have an attachment of the plug-in issue as well for your reference. I have no idea how to fix this.

  •  1,002
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Michelle replied

    Nevermind I created a API and got access Please disregard

  •  1,002
    Neuron replied

    Hi,

    That's the purchase code, not the license verification, you need to create a license API key as shown in the following video tutorial.

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • stf24 replied

    1. I dont have any Neuron on my Dashboard.

    2. Your attached zip file has broken my Wordpress installation.

    Are you really try to help or not?

  •  1,002
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • kamalesh replied

    the menu is not proper in mobile. do u have fix?

    Attached files:  mobile-menu.png

  •   Neuron replied privately