Okay
  Public Ticket #3562178
Error during installation
Closed

Comments

  •   kankorde started the conversation
  •  933
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • kankorde replied

    We don't have this neuron tab/plugin at all. that's the problem. Unfortunately the video doesn't help me.

  • kankorde replied

    After I installed the theme installer, there seems to be no neuron tab for me

  •  933
    Neuron replied

    After you install the theme, you need to install it's required plugins, you can find the plugins by going to Dashboard > Appearance > Install Plugins, so basically, the plugins are Neuron Builder, Elementor, and WooCommerce, then you need to activate all the three plugins, and the Neuron will be visible on the Dashboard.

    If you can't find the plugins, can you please provide me with your wp-admin, I will have a quick look to see what's going on.



  •   kankorde replied privately
  • kankorde replied

    I see only the plugins elementor and woocommerce

  •  933
    Neuron replied

    I've just installed the Neuron Builder plugin on your site, can you watch now the video tutorial on how to activate the license?

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  •   kankorde replied privately
  •   kankorde replied privately
  •  933
    Neuron replied

    Hi,

    I've just installed the Neuron Builder plugin on your site once again, can you please activate its license?

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • kankorde replied

    It is now done. Please check

  • kankorde replied

    But we still have problems with demo import. Pages are not imported correctly

  •  933
    Neuron replied

    Hi,

    First I installed the Custom PHP Plugin to improve your site's PHP Settings, you can view it by going to Dashboard > Tools > Custom PHP Settings.

    Then I imported the demo data by going to Dashboard > Neuron > Demo Importer and imported the demo data, and I set the Compact Post as the homepage by going to Dashboard > Settings > Reading > Homepage.

    Feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • kankorde replied

    Your theme is not working properly! I want my money back. You install the demo but everything is moved, I deleted it, I'm trying to reinstall it again and I can't install the demo again, what's the point?

  •  933
    Neuron replied

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards