Hi! I need your help with your wonderful theme Amore.
Question 1.
Warnings related to Elementor appear all the time. See the attached screenshot from January 11, 2024, sometimes there are more such messages. I have already seen complaints on the internet that this is probably related to the Elementor plugin, however, I have been waiting for almost 2 months and at least 2 Elementor updates. But the problem has not disappeared. What do you recommend?
Question 2.
Your "Portfolio" widget. For what purposes is it possible to select something other than blog or portfolio pages in the [Content -> Query -> Source] setting? When I try to select Pages, the page permanently breaks. See attached images 001-003. First I get a 500 server error message, then a long crash message.
Is there any way you can help with these important issues? I will be very grateful!
Current versions: Neuron Version 1.0.8.1 Elementor Version 3.18.3 Wordpress 6.4.2
In addition to these plugins, there is also support for redirection and SVG. However, they were installed very recently and their presence, enabling or disabling did not affect these errors in any way.
PS finding/downloading the current Neuron plugin is another quest. In the traditional way, a very old version is downloaded through the Envato account.
We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we deactivate the feature the issue is gone (https://prnt.sc/D0OVLtOhhNzM), if possible to keep as this for now, we'll surely try to fix this in the future and we'll check if the Elementor side is going to release anything about this.
You can also take a look at the following article about the issue:
Hi! Thanks! I've seen this post. I'll wait for the news, there's still time.
Tell me, please, is only the first problem related to Elementor or both (the second is the inability to select Pages in the Portfolio widget settings [Content -> Query -> Source] )?
I understood! There is one feature. The widget will display pages without errors only if the Content->Layout->Layout setting is set to Grid. If I select Metro or Masonry, it will fail. To avoid errors, the pages must have Featured Image installed in the settings.
It is possible that this is indicated in the documentation somewhere, but I did not find it.
Hi! I need your help with your wonderful theme Amore.
Question 1.
Warnings related to Elementor appear all the time. See the attached screenshot from January 11, 2024, sometimes there are more such messages. I have already seen complaints on the internet that this is probably related to the Elementor plugin, however, I have been waiting for almost 2 months and at least 2 Elementor updates. But the problem has not disappeared. What do you recommend?
Question 2.
Your "Portfolio" widget. For what purposes is it possible to select something other than blog or portfolio pages in the [Content -> Query -> Source] setting? When I try to select Pages, the page permanently breaks. See attached images 001-003. First I get a 500 server error message, then a long crash message.
Is there any way you can help with these important issues? I will be very grateful!
Current versions:
Neuron Version 1.0.8.1
Elementor Version 3.18.3
Wordpress 6.4.2
In addition to these plugins, there is also support for redirection and SVG. However, they were installed very recently and their presence, enabling or disabling did not affect these errors in any way.
PS finding/downloading the current Neuron plugin is another quest. In the traditional way, a very old version is downloaded through the Envato account.
Attached files: Screenshot 2024-01-11.png
001.png
002.png
003.png
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we deactivate the feature the issue is gone (https://prnt.sc/D0OVLtOhhNzM), if possible to keep as this for now, we'll surely try to fix this in the future and we'll check if the Elementor side is going to release anything about this.
You can also take a look at the following article about the issue:
- https://github.com/elementor/elementor/issues/24423
Feel free to ask for anything you need.
Kind Regards
Hi! Thanks! I've seen this post. I'll wait for the news, there's still time.
Tell me, please, is only the first problem related to Elementor or both (the second is the inability to select Pages in the Portfolio widget settings [Content -> Query -> Source] )?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I've just created a test page, and the Portfolio widget is displaying the pages alright, no errors are displaying, please take a look at it.
- http://my.maki-project.ru/test/
Feel free to ask for anything you need.
Kind Regards
Hi,
I understood! There is one feature. The widget will display pages without errors only if the Content->Layout->Layout setting is set to Grid. If I select Metro or Masonry, it will fail. To avoid errors, the pages must have Featured Image installed in the settings.
It is possible that this is indicated in the documentation somewhere, but I did not find it.
Thanks)
Hi FilGrev,
Very glad to know that you've manged to find a solution, for sure we'll include it in the documentation.
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes