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  Public Ticket #3547282
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  • phileasweb44 started the conversation

    Hi,

    could you help me with this message. it appears from time to time, not erverytime. But it's not normaal,  it must diseappear.

    Thanks

    https://laurence-burguiere.com/wp-content/uploads/2023/12/Capture.jpg

  •  933
    Neuron replied

    Hi,

    We're about to release an update of the Neuron Builder plugin that will solve the issues, I'll let you know as soon as the update is out.

    Feel free to ask for anything you need.

    Kind Regards


  • phileasweb44 replied

    OK but I have paid for your theme !

    When will it be available ? Not in one month or more !

    Regards


  •  933
    Neuron replied

    Hi,

    We're working on the update to be released during this week, so probably an update will be out tomorrow if not possible tonight, but surely before the weekend.

    Feel free to ask for anything you need.

    Kind Regards


  •  933
    Neuron replied

    Hi,

    We've done a lot of research and tried to fix that issue, but it seems that the issue is not coming from our side, the issue has to do with the Additional Custom Breakpoints, so as soon as we deactivate the feature the issue is gone (https://prnt.sc/D0OVLtOhhNzM), if possible to keep as this for now, we'll surely try to fix this in the future and we'll check if the Elementor side is going to release anything about this.

    You can also take a look at the following article about the issue:

    - https://github.com/elementor/elementor/issues/24423

    Feel free to ask for anything you need.

    Kind Regards