I am reaching out to report an issue I am experiencing with the "AIO Software & Technology Theme" template. I have noticed that the desktop version of the site displays correctly; however, when viewing the page on the mobile version, the menu does not appear, making navigation difficult for users accessing the site from mobile devices.
Additional Details: Template Name: "AIO Software & Technology Theme" Affected Site URL: https://urielhurtado.com Screenshots: I have attached screenshots showing the issue on the mobile version. Steps to Reproduce the Issue:
Access the site from a mobile device. Observe that the menu does not appear in the mobile version. Impact on User Experience: This issue is negatively impacting the user experience as it hinders the navigation and accessibility of the website for those visiting from mobile devices.
Note: We have performed multiple installations, completely removing and re-installing, but the result is the same: the menu does not appear on mobile devices.
I appreciate your prompt attention to this matter and any assistance you can provide to resolve this issue.
This template contains too much custom CSS. It's all very manual. It's not to our liking. We could solve the menu problem ourselves from the CSS, but that's not the idea. This is one of the most expensive templates found on ThemeForest. We are not comfortable with this template. We kindly request a refund for the purchase. Thank you very much.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
We have deleted and created the same site several times. We have installed the AIO template several times and have faithfully followed the installation instructions... in all cases, the template does not work properly.
We have already wasted too much time on this.
Please, we kindly request a refund for the purchase.
Yes, I definitely want to cancel this purchase. It seems that the money refund process had already been initiated, as shown in the screenshot I am attaching.
Please, kindly confirm to me on which date the money will be refunded and what would be the method.
Dear support team,
I am reaching out to report an issue I am experiencing with the "AIO Software & Technology Theme" template. I have noticed that the desktop version of the site displays correctly; however, when viewing the page on the mobile version, the menu does not appear, making navigation difficult for users accessing the site from mobile devices.
Additional Details: Template Name: "AIO Software & Technology Theme" Affected Site URL: https://urielhurtado.com Screenshots: I have attached screenshots showing the issue on the mobile version. Steps to Reproduce the Issue:
Access the site from a mobile device. Observe that the menu does not appear in the mobile version. Impact on User Experience: This issue is negatively impacting the user experience as it hinders the navigation and accessibility of the website for those visiting from mobile devices.
Note: We have performed multiple installations, completely removing and re-installing, but the result is the same: the menu does not appear on mobile devices.
I appreciate your prompt attention to this matter and any assistance you can provide to resolve this issue.
I look forward to your feedback.
Best regards, Uriel H.
Attached files: Captura de pantalla 2023-12-19 a la(s) 8.37.06 p.m..jpg
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
user: neuron
pass: admin-neuron*
This template contains too much custom CSS. It's all very manual. It's not to our liking. We could solve the menu problem ourselves from the CSS, but that's not the idea. This is one of the most expensive templates found on ThemeForest. We are not comfortable with this template. We kindly request a refund for the purchase. Thank you very much.
Hi,
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
Hi,
No, I don't have any page that needs to be saved in a special way. The site can be reset.
Greetings
We have deleted and created the same site several times. We have installed the AIO template several times and have faithfully followed the installation instructions... in all cases, the template does not work properly.
We have already wasted too much time on this.
Please, we kindly request a refund for the purchase.
Thanks
Hi,
I am very sorry for the late reply, we were not working on the weekend.
If you have already decided not to use the AOi, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Yes, I definitely want to cancel this purchase. It seems that the money refund process had already been initiated, as shown in the screenshot I am attaching.
Please, kindly confirm to me on which date the money will be refunded and what would be the method.
Thank you very much.
Attached files: Captura de pantalla 2023-12-26 a la(s) 11.48.12 a.m..jpg
Hi,
We'll accept the refund as soon as possible.
Kind Regards
Hi,
Please kindly inform us when the return process for the template purchase begins. Thank you.
Hi,
The team has already accepted your refund.
Kind Regards