I am writing to report an issue regarding the architecture theme we've purchased from your platform. Specifically, when attempting to add a portfolio widget, the page becomes unresponsive after a few minutes, rendering it inaccessible.
We would greatly appreciate your assistance in resolving this matter promptly, as it significantly hampers our site's functionality. If needed, we are willing to provide access to the site to facilitate your investigation and resolution of this issue.
Thank you for your attention to this matter, and we look forward to your prompt response and assistance.
When I try to edit the pages you've mentioned, it shows a critical error, can you please check your administrator email for the error logs and attach the logs here so we can take a look at it?
The pages you've attached are just test pages or do you have content in them that you want to bring back, I've just created a new page and everything's working alright with no crashes.
I just created it as an example letting you know that the new pages are editable, please check it now as I've just added some content with Elementor as a reference.
After removing the distances between the images in portofolio plugin and saving,, it appears that the page is currently not operational. Please check again!
Sorry for the late reply, I had to take some days off.
I've just tested that on your site and it's working as expected, can you please attach any video record of what actions you take that the site is breaking?
Dear Support Team,
I hope this message finds you well.
I am writing to report an issue regarding the architecture theme we've purchased from your platform. Specifically, when attempting to add a portfolio widget, the page becomes unresponsive after a few minutes, rendering it inaccessible.
https://2ba.ro/side-menu/
https://2ba.ro/test-3/
We would greatly appreciate your assistance in resolving this matter promptly, as it significantly hampers our site's functionality. If needed, we are willing to provide access to the site to facilitate your investigation and resolution of this issue.
Thank you for your attention to this matter, and we look forward to your prompt response and assistance.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello! All good? Did you solve my issue?
Thank you!
Hi Artene,
When I try to edit the pages you've mentioned, it shows a critical error, can you please check your administrator email for the error logs and attach the logs here so we can take a look at it?
- https://ibb.co/s6Ysjxj
Feel free to ask for anything you need.
Kind Regards
Hello!
I checked my administrator email for the error logs, but nothing received.
What can we do now? When your portofolium widget it is not show on homepage when i try to add ore edit.
Thank you!
Hi Artene,
The pages you've attached are just test pages or do you have content in them that you want to bring back, I've just created a new page and everything's working alright with no crashes.
- https://2ba.ro/neuron-test/
Feel free to ask for anything you need.
Kind Regards
Hello!
Thank you, but the page is empty. Can you check again please?
Attached files: Screen Shot 2023-12-14 at 20.57.44.png
Hi Artene,
I just created it as an example letting you know that the new pages are editable, please check it now as I've just added some content with Elementor as a reference.
- https://2ba.ro/neuron-test/
Feel free to ask for anything you need.
Kind Regards
Hello!
The issue arises when we add or want to add the portfolio widget.
Please help us to solve this problem!
Hi,
I've just tested it with the Portfolio widget and it works as expected, please take a look at the attached page:
- https://2ba.ro/neuron-test/
Feel free to ask for anything you need.
Kind Regards
Hello again!
After removing the distances between the images in portofolio plugin and saving,, it appears that the page is currently not operational. Please check again!
Thank you!
Hello!
Did you check?
Thank you!
Hi Artene,
Sorry for the late reply, I had to take some days off.
I've just tested that on your site and it's working as expected, can you please attach any video record of what actions you take that the site is breaking?
- https://2ba.ro/test/
Feel free to ask for anything you need.
Kind Regards