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  Public Ticket #3526464
Demo import fails
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  • sterikehmann started the conversation
    November 21, 2023 at 9:51am

    I get the following error when trying to install a one-click-demo

    An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/minimal/simple-portfolio.xml!
    Reason: 403 - Forbidden.

    I've tried the manual way, but I don't really know how to do it the correct way. 

  •  933
    Neuron replied
    November 21, 2023 at 1:09pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   sterikehmann replied privately
  • sterikehmann replied
    November 21, 2023 at 3:50pm

    Some additional questions:

    1.  I'd like my portfolio page to be in 3 colomns (as it is), but I'd like to images to keep their own proportions. (so same widths, but different heights). How can I change that? Now they all become square. 

    2. I've changed my top menu, but when I click on a portofolio item, it changes to another style top menu. How can I ensure that my top menu remains the same across the site?


    Thanks

  • sterikehmann replied
    November 21, 2023 at 4:25pm

    found the answer to my question 1: in elementor editor, click on portfolio items, and in content-menu click thumbnail and turn off tumbnail resizer. 

  •  933
    Neuron replied
    November 21, 2023 at 6:39pm

    Hi,

    Can you please also attach the URL of your website, so I can take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  •   sterikehmann replied privately
  •  933
    Neuron replied
    November 23, 2023 at 6:11am

    Hi,

    In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad

    Click onto the template and the editor for that template will be opened where you can easily edit it.

    - Video Tutorials about header builder.

    So, now, I've set your header template at Appearance > Customize > Header > Template, and now it's displaying all over your site.

    Feel free to ask for anything you need.

    Kind Regards


  • sterikehmann replied
    November 24, 2023 at 1:29pm

    Thank you! Could you please also check out my first problem? 

    I get the following error when trying to install a one-click-demo

    An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/minimal/simple-portfolio.xml! Reason: 403 - Forbidden.

  •  933
    Neuron replied
    November 27, 2023 at 9:23am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards