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  Public Ticket #3524010
Demo aren't showing up
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  • Charalampos started the conversation

    Hi. I have already download the theme i installed it but i can't locate the templates in order to start editing the website. I follow the instructions but still the demo doesn't shown up. I tried to reinstall it based on the requirements the theme has but nothing. Could you please help me with the issue. *please check the ss. There aren't demos in the demo importer. Thanks

    Attached files:  Screenshot 2023-11-17 at 1.12.57 PM.png

  •  933
    Neuron replied

    Hi,

    After you install the theme and its plugin (Neuron Builder), you need to activate the license of the Neuron Builder plugin, you can do it by going to Dashboard > Neuron > License.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    After you activate the license, you can import the pre-made demo pages by going to Dashboard > Neuron > Demo Importer, and import the Main Demo that you'll see there.

    Feel free to ask for anything you need.

    Kind Regards


  • Charalampos replied

    Hi there! I already did it many times but still have the same problem. I saw the video before you mentioned I did in a right way but still not.

    ThanksĀ 

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    KindĀ Regards


  •   Charalampos replied privately
  •  933
    Neuron replied

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • Charalampos replied

    Hi!
    Yes you can reset your site and re-import the demo data. I have backup on my desktop and alos wayback machine.
    Thanks

  •  933
    Neuron replied

    Hi @Charalampos,

    I've just reset your site and re-imported the demo data, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards