We're really sorry for your experience with our support team, we really do apologize for what happened.
As we've had lots of tickets recently, it seems that we've missed your ticket, so we're going to re-open it as it was closed automatically after no response.
Again, we are really sorry for it, we're going to take a look at your ticket and get back to you as soon as possible.
The worst support I ever met!
After creating a ticket, they ask you for credentials, and than just close the ticket!
This is how their support works!
Hi Denis,
We're really sorry for your experience with our support team, we really do apologize for what happened.
As we've had lots of tickets recently, it seems that we've missed your ticket, so we're going to re-open it as it was closed automatically after no response.
Again, we are really sorry for it, we're going to take a look at your ticket and get back to you as soon as possible.
Feel free to ask for anything you need.
Kind Regards