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  Public Ticket #3516658
7abe5084-6bf6-47de-bcdf-aab2868e42d0
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  • winckiewiczadam started the conversation

    Hello I have installed the Bifrost theme but the DEMO import is not working I attach a screen shot 

    Attached files:  import.JPG
      72968161-bifrost-simple-portfolio-wordpress-theme-license.pdf

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   winckiewiczadam replied privately
  • winckiewiczadam replied

    Can anyone help me with the demo import problem?

  •  933
    Neuron replied

    Hi @winckiewiczadam,

    I've just imported the demo data on your site, can you please take a look at it?

    Feel free to ask for anything you need.

    Kind Regards


  • winckiewiczadam replied

    The "Import Data Demo" function still does not work

    Attached files:  import 2.JPG

  • winckiewiczadam replied

    Home/Creative/Video Showcase page is missing we really want it 

    https://neuronthemes.com/bifrost/video-showcase/

  • winckiewiczadam replied

    when editing the "furniture store" page element, the message "critical error" is displayed.

  •  933
    Neuron replied

    Hi,

    That's because you didn't have the WooCommerce plugin installed during the demo importer, can we please install the WooCommerce plugin reset your site, and then re-import the demo data?

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it.

    Feel free to ask for anything you need.

    Kind Regards


  • winckiewiczadam replied

    yes you can install the plugin and do a full site reset, thank you for your help 

  •  933
    Neuron replied

    Hi,

    I can't reach your site, can you please check your administrator email for the error logs and attach the logs here?

    - https://ibb.co/3kMr5qL

    Feel free to ask for anything you need.

    Kind Regards


  •   winckiewiczadam replied privately
  •   Neuron replied privately