Hi, I'd like a refund, I'm really not getting on with this site. It seems buggy. I tried adding the 'minimal' home page but it was formatted differently to the demo. I've had to delete everything and try to start again but now it's saying fatal error when I click on neuron builder and ive lost another evenings work trying to reinstall everything from scratch
We would really love to help you solve all the issues you have working with our Nikaia theme, however, if you have already decided not to use the Nikaia Theme, we'll accept a refund request, we hope in the future our paths will cross again.
Hi, I'd like a refund, I'm really not getting on with this site. It seems buggy. I tried adding the 'minimal' home page but it was formatted differently to the demo. I've had to delete everything and try to start again but now it's saying fatal error when I click on neuron builder and ive lost another evenings work trying to reinstall everything from scratch
Hi,
We would really love to help you solve all the issues you have working with our Nikaia theme, however, if you have already decided not to use the Nikaia Theme, we'll accept a refund request, we hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Thanks. I believe that the plug-in has caused a fatal error. i need to uninstall the neuron plug-in. how can I do this ?
Hi,
Please uninstall the plugin by going to Dashboard > Plugins > Neuron > Core.
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
If you can't reach the dashboard, please check the following article on how to deactivate plugins without login.
- https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Feel free to ask for anything you need.
Kind Regards