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  Public Ticket #3506851
Installation and activation
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Comments

  • stf24 started the conversation

    Hello,

    I purchased your Theme Bifrost today. After i install the theme nothing happens:

    1. Theme is not asking for activation

    2. No automatic install of plugins happens

    3. No automated asking which demo i wish to import

    4. No portfolio pages shown

    What is happening with your installation file?

    I tried to do all this manually and somehow it works, but no idea do i have all neccessary files or not?

    How to check this. I am some how disappointed of this case.

    I recorded 2 videos with all the steps but i can't attach videos.

    Waiting for a solution and regards,

    Stefan

  •  869
    Neuron replied

    Hi Stefan,

    The theme won't ask you for any license activation, in the Bifrost theme we don't use the license.

    First of all, you need to be sure that you've installed and activated all the plugins that are required by the theme, you can find them by going to Appearance > Install Plugins.

    After you activate the required plugins, you can go to Appearance > Install plugins and install the One Click Demo Importer plugin, then go to Appearance > Import Demo Data and start importing the demo, after you import the demo, you can go to Settings > Reading and select the home page from there.

    After you have selected the Home page, you can customize the header, you can install all the header templates that are included on the theme by going to Appearance > Import Demo Data > Templates.

    How to edit the Header Template?

    In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover over the button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad

    Click on the template and the editor for that template will be opened where you can easily edit it.

    - Video Tutorials about header builder.

    Feel free to ask for anything you need.

    Kind Regards


  • stf24 replied

    Thank you for this reply! It was helpful and now i think everything is ok.

    Regards,

    Stefan

  •  869
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes