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  Public Ticket #3497084
can't reach license page
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Comments

  • Bert Zum Vörde Sive Vörding started the conversation

    Hello,

    At this moment I'm installing Ponte template on my real server after a period of test on a stand alone server.

    Only thing that I find now is that Wordpress tells me that I am not a lout te reach the license page. the problem is that I can't download the templates.

    What can I do!

  •  933
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • Bert Zum Vörde Sive Vörding replied

    thank you for your response.

    I found the issues. de envato api conflicts with Neuron if you have it installed on your Wordpress page.

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    That's right when you have the Envato Market plugin, the license moves from Neuron > License to Envato> Settings within the Dashboard, so glad you managed to solve it.

    Feel free to ask for anything you need.

    Kind Regards