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  Public Ticket #3490393
cannot find json/ js files
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  • addigfrance started the conversation

    Hi! I bought this Otello theme on Themeforest and I am having trouble understanding how to import theme page templates into Elementor. It keeps saying that an error has occurred and I think it is because I've been trying to import the wrong file type. All I am able to see are php files which aren't working. Please let me know if this makes sense and what I should do! Thanks!

  •  933
    Neuron replied

    Hi,

    When you first install the theme, you need to make sure you've installed its required plugins, you can find them by going to Dashboard > Appearance > Install Plugins.

    Then you need to activate he Neuron's license, you can do it by going to Dashboard > Neuron > License.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    After you activate the license, you can import the Otivar demo data by going to Dashboard > Neuron > Demo Importer.

    Feel free to ask for anything you need.

    Kind Regards