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  Public Ticket #3490030
Can't see videos full height
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  • aidaitsme started the conversation

    Hi, I can't seem to get videos displayed full height, tried different things.

    Can you help me out?

    Here's two examples:

    http://aida-luca.com/portfolio/energy-bank/

    http://aida-luca.com/portfolio/het-is-zo-klaar/

    Thx,

    Aixa

  •  933
    Neuron replied

    Hi Aixa,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   aidaitsme replied privately
  •  933
    Neuron replied

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  •   aidaitsme replied privately
  •   aidaitsme replied privately
  •  933
    Neuron replied

    Hi,

    I see that you've improved a bit the look of the video https://ibb.co/YQ5Hxx1, is this the final design you want them to have, or do you want them to have a height of 100vh that will cover the entire screen?

    Feel free to ask for anything you need.

    Kind Regards


  •   aidaitsme replied privately
  •   aidaitsme replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Please take another look at it, I think now its alright.

    Feel free to ask for anything you need.

    Kind Regards


  •   aidaitsme replied privately
  •   Neuron replied privately
  •   aidaitsme replied privately
  •  933
    Neuron replied

    Hi Aida,

    I've just tried to improve a bit the look of the video, can you please take a look at it?

    And, I've added some CSS code at Elementor Site Settings > Custom CSS, so we can keep it as a temporary solution until the team releases an update that will solve this.

    Feel free to ask for anything you need.

    Kind Regards


  •   aidaitsme replied privately
  •  933
    Neuron replied

    Hi Aida,

    I'm really sorry that I missed your other messages, I was so focused on fixing that video issue, my apologies.

    1) You can add your logo by going to Elementor's editor > Site Settings > Site Identity > Logo.

    https://ibb.co/ZGYzcdC

    2) I've just fixed that by setting the containers' widths to 50%, and now they're on the same row.

    https://ibb.co/qdt3D7D

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Akko Theme.

    If you like our theme or the support, you can leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Feel free to ask for anything you need.

    Kind Regards


  •   aidaitsme replied privately
  •   Neuron replied privately
  •   aidaitsme replied privately
  •  933
    Neuron replied

    You're welcome anytime, feel free to ask for anything you needsmile.png

    Kind Regards,
    NeuronThemes