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  Public Ticket #3483669
Re-inport page - interior agency
Closed

Comments

  • Bert Zum Vörde Sive Vörding started the conversation
    September 22, 2023 at 11:35am

    Dear,

    We have purchased your theme and are happy withit only we are experiencing so problems with the page - Interior agency -.

    in the attachment there is a screenshot of the situation that we experience. The page seems to behaving an error. 

    Maybe there went something wrong during the import or there is a fault all to gather. Is there away to re-import the page or repair the page.

    best regards,

    Bert Zum Vörde Sive Vörding
    the Netherlands

  •  933
    Neuron replied
    September 22, 2023 at 11:59am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Bert Zum Vörde Sive Vörding replied
    September 22, 2023 at 1:17pm

    Hallo,

    I'm sorry. But I have it installed on a local server which isn't accessible from the outside.
    I forgot to attach the screenshot in the first post.

    How can we resolve it?

    Attached files:  Scherm­afbeelding 2023-09-22 om 13.32.41.png

  •  933
    Neuron replied
    September 22, 2023 at 1:28pm

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Feel free to ask for anything you need.

    Kind Regards


  • Bert Zum Vörde Sive Vörding replied
    September 22, 2023 at 1:32pm

    Hallo,

    thank you, I will try this.

    I will get in touch if the probleem is solved or not.

    kind regards

  • Bert Zum Vörde Sive Vörding replied
    September 22, 2023 at 1:44pm

    Hallo,

    Unfortunately , it didn't help. 
    Is it possible to re-install the specific page.

    kind regards

  •  933
    Neuron replied
    September 22, 2023 at 2:07pm

    Hi Bert,

    Unfortunately, no.

    Can you please try to reset your whole site and then re-import the demo data, just to make sure it's related to the demo importer? But notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it.

    You can reset your site via the following plugin: https://wordpress.org/plugins/wp-reset/

    Feel free to ask for anything you need.

    Kind Regards



  • Bert Zum Vörde Sive Vörding replied
    September 26, 2023 at 7:43am

    Hallo,

    Thank you for your reply. 
    I did a full reset of the installment of Wordpress but it didn't work.
    Is there anything else that we can do.

    kind regards


  • Bert Zum Vörde Sive Vörding replied
    September 29, 2023 at 12:24pm

    Dear,

    I posted that the solution that was given didn't help. Is there maybe a different solution.

    kind regards

  •  933
    Neuron replied
    September 30, 2023 at 7:08pm

    Hi,

    I am really sorry for the late reply, I had to take some days off due to personal reasons.

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards