Okay
  Public Ticket #3472361
Problem
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Comments

  • RalphJa started the conversation

    Hello,
    I have two problems.
    How and where can I enter the license key?
    Where can I find the Neuron Panel with the Demo Importer?
    Many thanks for your help!
    Best regards
    Ralph Jauss

    Attached files:  Screenshot.pdf

  •  933
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    After you activate the license, you can import the demo data by going to Dashboard > Neuron > Demo Importer.

    Feel free to ask for anything you need.

    Kind Regards


  • RalphJa replied

    Hi,
    thanks for your help.
    Now I wanted to import a demo (Showcase home) - but unfortunately I can only find the main demo. How can I import Showcase home?
    Best regards,
    Ralph

    Attached files:  Screenshot Demo Import.docx

  •  933
    Neuron replied

    Hi,

    That's because all of the Ellada theme demo pages are grouped in the Main Demo that you can see at Dashboard > Neuron > Demo Importer, so you have to import the Main Demo, and all of the demo pages will be imported to your site.

    Feel free to ask for anything you need.

    Kind Regards


  • RalphJa replied

    Hi,

    as you can see I loaded the main demo down and activated it.  There is only the main demo downloaded. It seems that all the other demo pages are not imported.  What can I do?

    Kind regards,

    Ralph

    Attached files:  Screenshot Demo 2.pdf

  • RalphJa replied

    Hi,

    when I open the page I get the following message:

    Warning: Trying to access array offset on value of type bool in /mnt/web316/c2/26/51895526/htdocs/WordPress_02/wp-content/plugins/neuron-builder/modules/dynamic-tags/tags/site-logo.php on line 43 Warning: Trying to access array offset on value of type bool in /mnt/web316/c2/26/51895526/htdocs/WordPress_02/wp-content/plugins/neuron-builder/modules/dynamic-tags/tags/site-logo.php on line 43 Warning: Trying to access array offset on value of type bool in /mnt/web316/c2/26/51895526/htdocs/WordPress_02/wp-content/plugins/neuron-builder/modules/dynamic-tags/tags/site-logo.php on line 43 Warning: Trying to access array offset on value of type bool in /mnt/web316/c2/26/51895526/htdocs/WordPress_02/wp-content/plugins/neuron-builder/modules/dynamic-tags/tags/site-logo.php on line 43Warning: Trying to access array offset on value of type bool in /mnt/web316/c2/26/51895526/htdocs/WordPress_02/wp-content/plugins/neuron-builder/modules/dynamic-tags/tags/site-logo.php on line 43

    Kind regards,

    Ralph


  •  933
    Neuron replied

    Hi Ralph,

    The demo pages are supposed to be shown at Dashboard > Pages, not at Dashboard > Neuron > Demo Importer.

    About that issue, can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • RalphJa replied

    Hi,

    thank you very much for your quick response.

    My inlog data for Wordpress is:

    http://ralphjauss.com/wp-login.php

    Username: ralphjauss

    Passwort:  YossiJ/39-ä

    Kind regards,

    Ralph


  •  933
    Neuron replied

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • RalphJa replied

    Hi,

    you can reset the page. I do not have anything on the page.

    Thank you for your help!

    Kind regards,

    Ralph

  •  933
    Neuron replied

    Hi Ralph,

    I've just reset your site and re-imported the demo data, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • RalphJa replied

    Hi,

    Sorry for the late reply but my dog died yesterday.
    The site looks very good. Can I download the “Showcase Home” demo version now?
    Kind regards,

    Ralph



  •  933
    Neuron replied

    Hi,

    I'm so sorry to hear about the loss of your dog.

    The Showcase Home demo page is already imported on your site, please take a look at it.

    https://ralphjauss.com/showcase-home/

    Feel free to ask for anything you need.

    Kind Regards