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  Public Ticket #3454797
Update your theme. URGENT! I need a perfect demo import
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  • Rodrigo started the conversation

    I've spoken to several developers and they all say that your theme is not up to date. What sense does that make? Do you sell a product like this? Please send me your updated theme compatible with the new version of Elementor and WordPress. The import doesn't work and I want it to work and the website to be a perfect copy of yours. I need to work on the website urgently.

  •  933
    Neuron replied

    Hi Rodrigo,

    We're sorry for the late reply, It's the weekend and we're working only part-time

    We're sorry for your experience with our Nikaia theme, That's not what we expect our clients to experience, so we apologize for this.

    As I can remember, we helped you two times to import the demo data from scratch, can I know the reason why you reset your site again, we could make the fixes with that import that you had.

    In the previous imports, we already made your website look 1:1 as in the demo pages, can I know what were these "major" template parts missing from the import?

    However, I've just tried to log into your site and re-import the demo data, but the login page is redirecting me to a 404 page, can you please take a look at it?

    https://ibb.co/CW53WYH

    Again, we truly apologize for what happened, as we truly value the time that you spend with our theme, so I would be very happy to help you and get things sorted.

    Feel free to ask for anything you need.

    Kind Regards


  • Rodrigo replied

    Hello. I finally got an answer. I love your theme, but the import really fails. They even said that the import was missing an update. This needs to be resolved so that they can sell more comfortably. I had already made changes to some pages, but I started having problems on my cell phone. I do not know why. There were more spaces and things outside the site, such as social networks in the Homepage footer, compared to the original. I reinstalled everything and the password is different now. please put the DEMO content again, but everything the same 1:1 (including red circle icons, Home footer, arrow next to shopping cart and other arrows, etc). Everything like yours and on mobile too. Please try today, so I can start working on the site tomorrow. Thanks

    rodrigomarquesdesign.com/2023/wp-admin

    U: rodrigomsmarques
    P: 9RMDdrch8xT3kma


  •  933
    Neuron replied

    Hi Rodrigo,

    Have you changed the login page URL, I'm trying to reach the wp-admin or wp-login.php page, but it redirects me to a 404 page, so please take a look at it.

    - https://ibb.co/CW53WYH

    Feel free to ask for anything you need.

    Kind Regards


  •   Rodrigo replied privately
  •   Neuron replied privately