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  Public Ticket #3444640
Installation questions
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Comments

  • nelramalho started the conversation

    Hi, I bought the Floona theme and I'm having trouble installing it.

    I performed the procedures as they appear in the tutorial video, but I can't download the Floona demo, it keeps spinning...spinning...and it doesn't download, it always returns to the page to download again.

    P.S. I already authenticated with the Neuron Plugin.

    Can you help me please.

    Can I send login and password for you to install for me?

    Thanks!

    Attached files:  Suporte Neuron.png

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   nelramalho replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I saw that you've managed to import the demo data, and I've fixed some issues that I saw on the site, please take a look at it now.

    Feel free to ask for anything you need.

    Kind Regards


  • nelramalho replied

    Good morning,

    Much improved, good return from vacation.

    Thanks!

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • nelramalho replied

    Good afternoon, although you were able to import the demo, it came with some problems, the classic menu does not appear in the shopping cart, I tried to insert it manually but I am having difficulties, the logo does not appear on some pages, category links that refer to categories wrong, in short, many problems, this theme is really very complicated to get the same result as the demo.

  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just fixed the mentioned issues, can you please take a look at your site now?

    Feel free to ask for anything you need.

    Kind Regards


  • nelramalho replied

    Thank you, you are amazing, but I would like one more help, please:

    Sidebar-home page menu (https://artedovale.com.br/sidebar-home/)

    Standard Shop page (https://artedovale.com.br/shop/)

  •  933
    Neuron replied

    Hi @nelramalho,

    I've just fixed both of the issues, can you please take a look at your site?

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes



  • nelramalho replied

    It was perfect, I already made a backup, in case I make a mistake, I can restore.

    I'll do the review...5 stars for sure.

    Be well, and thank you very much!

  •  933
    Neuron replied

    You're welcome anytime, feel free to ask for anything you need.

    Kind Regards