Hello, I have recently purchased your "theme Otivar" and am facing two issues. The first one is when trying to install the license (critical error).
Error Details:
An E_ERROR type error occurred on line 806 of the file /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php. Error message: Uncaught Error: The non-static method Envato_Market_Admin::render_settings_theme_panel_partial() cannot be called statically in /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php:806
Stack trace:
#0 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php(436): Wizard->license()
#1 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php(369): Wizard->body()
#2 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-includes/class-wp-hook.php(308): Wizard->admin_page()
#3 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#4 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-includes/plugin.php(517): WP_Hook->do_action()
#5 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-admin/admin.php(175): do_action()
#6 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-admin/themes.php(10): require_once('...')
#7 {main} thrown
The second issue is when I use Elementor Pro, it breaks the menu. I tried reverting to a previous version, but the problem continues. Could you assist me? The website is "https://otivar.tandemprint.com/".
Hello! Don't worry, we didn't work this weekend either. The website is running well, but when I activate Elementor Pro, the menu breaks. If I deactivate it again, it works properly. You can log in at https://otivar.tandemprint.com/wp-admin - Username: FerdyTandem - Password: 5*#T7#w7s^Um5LRBS8Urf99e
I've just fixed the issue by setting the page template to "Elementor Full Width", now the header is displaying also with the Elementor Pro activated, please take a look at your site.
Hello, I have recently purchased your "theme Otivar" and am facing two issues. The first one is when trying to install the license (critical error).
Error Details: An E_ERROR type error occurred on line 806 of the file /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php. Error message: Uncaught Error: The non-static method Envato_Market_Admin::render_settings_theme_panel_partial() cannot be called statically in /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php:806 Stack trace: #0 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php(436): Wizard->license() #1 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-content/themes/otivar/inc/wizard/class-wizard.php(369): Wizard->body() #2 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-includes/class-wp-hook.php(308): Wizard->admin_page() #3 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #4 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-admin/admin.php(175): do_action() #6 /var/www/vhosts/tandemprint.com/otivar.tandemprint.com/wp-admin/themes.php(10): require_once('...') #7 {main} thrown
The second issue is when I use Elementor Pro, it breaks the menu. I tried reverting to a previous version, but the problem continues. Could you assist me? The website is "https://otivar.tandemprint.com/".
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
"Hello, I have the license activated, it was the first thing I did but it doesn't work, the menu is wrong. I've attached an image."
Attached files: Captura de pantalla 2023-08-27 115836.jpg
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello! Don't worry, we didn't work this weekend either. The website is running well, but when I activate Elementor Pro, the menu breaks. If I deactivate it again, it works properly. You can log in at https://otivar.tandemprint.com/wp-admin - Username: FerdyTandem - Password: 5*#T7#w7s^Um5LRBS8Urf99e
Thank you!
Hi Fredy,
I've just fixed the issue by setting the page template to "Elementor Full Width", now the header is displaying also with the Elementor Pro activated, please take a look at your site.
Feel free to ask for anything you need.
Kind Regards
Ooohhh! Thank you so much, it works perfectly now.
You are welcome anytime, feel free to ask for anything you need
If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes