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  Public Ticket #3443825
Error importing demo data
Closed

Comments

  • David started the conversation

    Hi,

    I tried to import the demo data but I’ve got an error message:

    An error occurred while fetching file from: https://neuronthemes.com/arkhitekton/demo-importer/content.xml! Reason: 403 – Forbidden.

    How can I fix it?

    Best Regards, D.

  • Monica replied

    Looks like they don't give a crap! I've submitted three tickets not one is replied to.

  •  869
    Neuron replied

    Hi,

    I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   David replied privately
  •  869
    Neuron replied

    Hi David,

    I've just imported the Arkhitekton demo to your site, please take a look at it.

    I've imported it with the images included so you can have it easier to edit the content, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use them. The reason why we could incorporate the photos inside the demo after the import is simply for aesthetic reasons.

    Themes that contain the 'Free images Included' badge in the preview contain images that are allowed to be used by you without the permission of the author.

    Feel free to ask for anything you need.

    Kind Regards


  •   David replied privately
  •  869
    Neuron replied

    Hi David,

    I saw that you were not running the latest version of the Neuron Core plugin, so I've just updated it and the issue is gone.

    Feel free to ask for anything you need.

    Kind Regards