Hello. Nice to meet you, I'm looking for a theme for my website. I have purchased the Proton theme, uploaded it to Wordpress and activated it, but I am having problems with the display being full width. I have tried deleting and re-uploading the theme and reinstalling the plugin, but I don't know how to make the display look like the sample page. Please tell me what I should do. I am not good at English, so I am using a translation tool to write the text. I apologise if there are parts that are difficult to understand. Thank you very much in advance.
Have you been unable to access or login to my WP-admin? I am not sure how I can get access to yours. I can't translate the URL you sent me, so I don't know how I can get access to the site. Do I have to tweak the settings? Can you please tell me how to do this? Thank you very much in advance.
Don't worry as I used a VPN to reach your site, and it worked.
I've just fixed the issue by adding some CSS code that you can view it by going to Dashboard > Proton Options > General > Custom CSS, now the issue is fixed.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
One more question: how can I edit or delete the 'About Us' notation at the bottom of the page? I would be grateful if you could tell me. Sorry again, but thank you very much for your help.
I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.
You can change/remove it by going to Appearance > Customize > Widget > Footer Sidebar 1.
I am using this theme on my other site, but the list of works in my portfolio is not displayed here. How can I get it to appear? Please let me know if you can help me. Thank you very much.
Can you please go and select from which categories you want to display the projects on the homepage, I've just randomly selected 2 categories just to display some projects in your page.
Thank you for your answer. How can I reach the page with this image? I don't know where I can get to the portfolio settings page, so could you please let me know? Thank you very much in advance.
Thank you for attaching the video! It was very easy to understand. I appreciate it. I tried to follow these steps, but for some reason I could not add a category. What could be the reason? Could you please tell me? I am sorry for repeating myself. Thank you very much.
Hello. Nice to meet you, I'm looking for a theme for my website.
I have purchased the Proton theme, uploaded it to Wordpress and activated it, but I am having problems with the display being full width.
I have tried deleting and re-uploading the theme and reinstalling the plugin, but I don't know how to make the display look like the sample page.
Please tell me what I should do.
I am not good at English, so I am using a translation tool to write the text.
I apologise if there are parts that are difficult to understand.
Thank you very much in advance.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hello.
Which website is this?
Have you been unable to access or login to my WP-admin?
I am not sure how I can get access to yours.
I can't translate the URL you sent me, so I don't know how I can get access to the site.
Do I have to tweak the settings?
Can you please tell me how to do this?
Thank you very much in advance.
Hi,
Don't worry as I used a VPN to reach your site, and it worked.
I've just fixed the issue by adding some CSS code that you can view it by going to Dashboard > Proton Options > General > Custom CSS, now the issue is fixed.
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards
Thank you very much! It was very helpful.
One more question: how can I edit or delete the 'About Us' notation at the bottom of the page?
I would be grateful if you could tell me.
Sorry again, but thank you very much for your help.
Hi,
I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.
You can change/remove it by going to Appearance > Customize > Widget > Footer Sidebar 1.
- https://ibb.co/HqxJsvD
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Hello. I am sorry to keep coming back.
I am using this theme on my other site, but the list of works in my portfolio is not displayed here.
How can I get it to appear?
Please let me know if you can help me.
Thank you very much.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Can you please go and select from which categories you want to display the projects on the homepage, I've just randomly selected 2 categories just to display some projects in your page.
- https://ibb.co/wdZJ3bV
Feel free to ask for anything you need.
Kind Regards
Hello.
Thank you for your answer.
How can I reach the page with this image?
I don't know where I can get to the portfolio settings page, so could you please let me know?
Thank you very much in advance.
Hi,
Please take a look at the attached video on how to do that.
- https://watch.screencastify.com/v/qE4vyYN7GbQy5dCOg5kR
If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.
Kind Regards,
NeuronThemes
Hello.
Thank you for attaching the video!
It was very easy to understand. I appreciate it.
I tried to follow these steps, but for some reason I could not add a category.
What could be the reason?
Could you please tell me?
I am sorry for repeating myself. Thank you very much.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
That happens because you don't have the categories assigned to your projects.
You can see as soon as I attach a category to a project, it displays in the query settings.
- https://ibb.co/YbqFzPm
- https://ibb.co/LCLGJ5s
- https://ibb.co/kJJWH8F
Feel free to ask for anything you need.
Kind Regards