I already have a ticket open as the theme has caused a critical error 2 times. I messaged support 2 days ago and I am still waiting for any action to be taken. My bad for the initial log in error, but you've had a valid one for a day and a half now.
The Neuron widgets are often unavailable for hours, meaning I can’t get on with work.
Working on the Single portfolio page keeps triggering Safe mode. I suspect this might be due to the custom CSS used to style the Taxonomy tags that I have copied from this page. Could you please have a look and see what the issue is?
Can you please assist as soon as possible? This is seriously stopping me from getting work done.
I have rebuilt the Single Portfolio page for the fourth time (yes, fourth time!), this time without any Custom CSS - just using Neuron widgets out of the box. Every time I exit and try to re-enter in the editor I get the Safe mode warning and all the dynamic content gets wiped away. It's just impossible to work with this.
I am very sorry for the late reply, we were not working on the weekend.
1) I've just checked your site, and the template is loading alright on Elementor, notice that I've also disabled the safe loader of Elementor, so there seems no error to be caused by the template.
Thanks for looking at this. I am going to re-enable safe mode as while I was waiting for you reply I have figure out it's a browser issue. Chrome will sometimes trigger the error (not always) but Safari tends to work.
However, I just got a WP email saying that a page called Neuron test just triggered a critical error. I assume this is something you are testing out. URL following in private.
I had to delete your test page that caused the critical error cause it was stopping me from working. The plug in you sent as a zip is generating the same issue as before. Plug in always comes up as needing an update.
I already have a ticket open as the theme has caused a critical error 2 times. I messaged support 2 days ago and I am still waiting for any action to be taken. My bad for the initial log in error, but you've had a valid one for a day and a half now.
The Neuron widgets are often unavailable for hours, meaning I can’t get on with work.
Working on the Single portfolio page keeps triggering Safe mode. I suspect this might be due to the custom CSS used to style the Taxonomy tags that I have copied from this page. Could you please have a look and see what the issue is?
Can you please assist as soon as possible? This is seriously stopping me from getting work done.
I have rebuilt the Single Portfolio page for the fourth time (yes, fourth time!), this time without any Custom CSS - just using Neuron widgets out of the box. Every time I exit and try to re-enter in the editor I get the Safe mode warning and all the dynamic content gets wiped away. It's just impossible to work with this.
The Neuron plug-in also constantly shows an available update - even a second after updating it.
Hi,
Can you please attach the URL of your site, so I can take a look at it?
Feel free to ask for anything you need.
Kind Regards
Hi,
I am very sorry for the late reply, we were not working on the weekend.
1) I've just checked your site, and the template is loading alright on Elementor, notice that I've also disabled the safe loader of Elementor, so there seems no error to be caused by the template.
- https://watch.screencastify.com/v/QtqscX2Tyit5PCNg1aVh
2) I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Thanks for looking at this. I am going to re-enable safe mode as while I was waiting for you reply I have figure out it's a browser issue. Chrome will sometimes trigger the error (not always) but Safari tends to work.
However, I just got a WP email saying that a page called Neuron test just triggered a critical error. I assume this is something you are testing out. URL following in private.
I had to delete your test page that caused the critical error cause it was stopping me from working.
The plug in you sent as a zip is generating the same issue as before. Plug in always comes up as needing an update.
Hi @sraadegiorgi,
I've just led this issue to the dev team, they'll take a look at it and will be up with something as soon as possible.
Feel free to ask for anything you need.
Kind Regards