Okay
  Public Ticket #3432695
Demo import
Closed

Comments

  • vectorpixelcode started the conversation
    August 8, 2023 at 9:46pm

    1: When  going through Theme Setup, i get an error saying that i need to activate license and that has already been done.

    2: when going to import demos, only "main demo" link is there. No preview, no thumbnail and no other demos are listed. 

    How do i get to see the other demos that are available for importing?


    Regards

    JC

  •  933
    Neuron replied
    August 9, 2023 at 7:32am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   vectorpixelcode replied privately
  •  933
    Neuron replied
    August 10, 2023 at 9:42pm

    Hi,

    I just found a typo in the code of the demo-importer file of the theme, but you need to check your PHP settings and then continue with the import.

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • vectorpixelcode replied
    August 10, 2023 at 10:52pm

    Hi,

    ok, however there is still only ONE demo showing in the demo importer section. where are all the other demos to choose from?

  •  933
    Neuron replied
    August 12, 2023 at 12:17pm

    Hi,

    That's because all of the Travelosophy theme demo pages are grouped in the Main Demo that you can see at Dashboard > Neuron > Demo Importer, so you have to import the Main Demo, and all of the demo pages will be imported to your site.

    Feel free to ask for anything you need.

    Kind Regards


  • vectorpixelcode replied
    August 13, 2023 at 5:03pm

    Thanks. i got the other demos in...

    There is another issue. No slider feature works. Not Slider Revolution, not Elementor Slider and not the Slider from Neuron. Setting a section with a background image works fine, but when choosing slider, the space appear, but no images load..

  •  933
    Neuron replied
    August 14, 2023 at 9:41pm

    Hi,

    It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted.

    Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.

    Feel free to ask for anything you need.

    Kind Regards


  • vectorpixelcode replied
    August 15, 2023 at 12:10am

    Yes, you can proceed to reset and re-import. All the info can be deleted.

    Thanks

  •  933
    Neuron replied
    August 15, 2023 at 7:21am

    Hi,

    I've just reset your site and imported the demo data, can you please take a look at it?

    You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you'll find anything you need to know about working with the Neuron Builder and Travelosophy Theme.

    If you like our theme or the support, you can leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Feel free to ask for anything you need.

    Kind Regards


  • vectorpixelcode replied
    August 15, 2023 at 3:56pm

    This is truly frustrating. I haven't come across a theme this buggy. None, NONE of the slides work and now the drop down menu is all garbled. I am hoping you can address these issues for a paid product.

    The documentation doesn't address any of this, also, adding a slide is an easy process. I have not even gotten into anything else on this theme, JUST the slide.. which gives me concern as to what other horrors i might come across for functionality. Please address the bug for the slides.

    Thanks

  •  933
    Neuron replied
    August 16, 2023 at 7:28am

    Hi,

    All these issues seem to be caused by the "Jupiter X Core" plugin, as soon as I deactivate it, everything is back to normal, please check it yourself.

    As you're working with our theme, you don't need to have the core plugin of another theme, so I would suggest you delete it.

    Feel free to ask for anything you need.

    Kind Regards


  • vectorpixelcode replied
    August 16, 2023 at 2:18pm

    That was it. Thank you very much for troubleshooting this. I have checked and the nav works fine and so do the sliders. 

    Hopefully nothing else pops up.. but don't think it will. Thanks again.

  •  933
    Neuron replied
    August 16, 2023 at 2:26pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • vectorpixelcode replied
    August 22, 2023 at 8:51pm

    Hi.. i opened another ticket.. but figured we could continue here:

    I am having issues with the mobile menu. It is not showing up on mobile. Not sure where to activate that?

  • Monica replied
    August 24, 2023 at 4:35am

    I have repeatedly reached out to this group and havw had a no response. WHy are they eagar to take money then dont care if their product doesnt work. I WANT A REFUND!!

  •  933
    Neuron replied
    August 25, 2023 at 5:49am

    Hi,

    I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.

    We've responded to your tickets, Please take a look at them.

    Feel free to ask for anything you need.

    Kind Regards