yes i read that article before, every time i try to sync library i have to do it over the tick doesn't remain, not sure if that's how it remains, but the other thing which is the memory limit, i'm not a coder so i would need assistance in changing the memory limit. Not sure where to do it.. one article said in System info in the elementor tab but the option to change the memory limit is not there.
The purpose of the request is to ensure smooth and unrestricted access to a library hosted on our domain "neuronthemes.com" for you and your team. By whitelisting our domain on your hosting server or security system, you are allowing access to the specific library hosted at this URL: "https://neuronthemes.com/library/wp-json/neuron/v1/info."
Whitelisting, in this context, means granting permission for your systems to interact with the specified domain without encountering any access restrictions or blocks. This will enable you to seamlessly access and utilize the features and resources provided by the library.
We understand that security is of utmost importance, and we assure you that the "neuronthemes.com" domain is solely used for hosting the library in question, and we do not engage in any malicious or harmful activities.
If you have any concerns or further questions regarding the whitelisting process or the library itself, please don't hesitate to let us know. We are more than happy to provide any additional information you may need to proceed.
Access Your Website Hosting Control Panel:
Log in to your hosting control panel. This could be cPanel, Plesk, or another panel provided by your hosting company.
Locate the Security or Firewall Section:
Navigate to the section related to security settings or firewalls. Look for options that allow you to manage domain or IP access.
Whitelist the Domain:
In the security or firewall settings, you'll likely find a feature to whitelist domains or add allowed websites.
Add "neuronthemes.com" to the Whitelist:
Enter "neuronthemes.com" as the domain you want to whitelist. Double-check for any specific formatting instructions provided by your hosting panel.
Save Changes:
After adding the domain, make sure to save your changes. This will ensure that your WordPress website can access our library without any restrictions.
Testing Access:
Once you've completed the steps, please test the access to our library. You should be able to use the library's features and resources seamlessly.
Ok i did this and it still isn't loading the templates. Please note that the demo importer is not importing the demo. I watched the video on how to import the demo, but it's not importing. Can this be the reason
Ok i did this and it still isn't loading the templates. Please note that the demo importer is not importing the demo. I watched the video on how to import the demo, but it's not importing. Can this be the reason?
Plus there is only the main demo, that one demo, no other demos.
We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only reason that I think this is happening is that your host is blocking requests in our host.
Can you please try it in the Local Server if the library blocks are showing, or on another website?
If you need any specific template from our Neuron Library, please let me know so I can send it to you.
I downloaded MAMP but i have no idea how to use it or install plugins. Does the Wordpress plugin have to be installed in order to install the nakaia theme?
not sure about coding that's why I'm using this method of getting a website. Not getting through with localhost to install wordpress. I'm using tutorials to try to understand what to do. But not getting through.
I am really sorry that it is taking this long to fix your issue, I've already led this issue to the dev team, and they'll be up with something as soon as possible.
I have found Pages tab under Media in the WP-Admin. But i still don't have access to the elementor pages in the templates tab. I'm editing it from this tab. If it's not what I was indeed looking for and i still need assistance then i would need a refund because you only respond to tickets once a day. and I have 2 more days before you go on holiday. And those 2 days is a weekend, which you don't work on. i do not want to miss the refund period if i am having problems.
And, as for our holiday, you shouldn't worry about the reply, as we will be able to get back to you, but it can happen once a day or something like that, as we won't be completely off, we will be working part-time to get back to our support system.
I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.
I've just checked your site and now all the library templates are appearing, how did you manage to fix it?
Go to Elementor > System Info, and check whether Elementor's Library is connected or not. Go to Elementor > Tools and synchronize the library. Click on “sync library” in the “tools” tab of Elementor in your WordPress dashboard if it is not synced yet.
As the templates that aren't showing are Elementor Templates, our Neuron templates are displaying all right at Templates > Blocks.
There are no templates in the elementor library,
Hi,
Can you please check the article below, also make sure that you're connected to the library.
- https://elementor.com/help/the-template-library-is-empty/
Feel free to ask for anything you need.
Kind Regards
yes i read that article before, every time i try to sync library i have to do it over the tick doesn't remain, not sure if that's how it remains, but the other thing which is the memory limit, i'm not a coder so i would need assistance in changing the memory limit. Not sure where to do it.. one article said in System info in the elementor tab but the option to change the memory limit is not there.
Hi,
If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:
Feel free to ask for anything you need.
Kind Regards
what this means?
Hi,
The purpose of the request is to ensure smooth and unrestricted access to a library hosted on our domain "neuronthemes.com" for you and your team. By whitelisting our domain on your hosting server or security system, you are allowing access to the specific library hosted at this URL: "https://neuronthemes.com/library/wp-json/neuron/v1/info."
Whitelisting, in this context, means granting permission for your systems to interact with the specified domain without encountering any access restrictions or blocks. This will enable you to seamlessly access and utilize the features and resources provided by the library.
We understand that security is of utmost importance, and we assure you that the "neuronthemes.com" domain is solely used for hosting the library in question, and we do not engage in any malicious or harmful activities.
If you have any concerns or further questions regarding the whitelisting process or the library itself, please don't hesitate to let us know. We are more than happy to provide any additional information you may need to proceed.
Kind Regards
So how do i attempt to do this?
"If there’s anything to whitelist from your host, can you please check to whitelist the neuronthemes.com domain, we host the library here:
Please explain the process.
Hi,
Feel free to ask for anything you need.
Kind Regards
Ok i did this and it still isn't loading the templates. Please note that the demo importer is not importing the demo. I watched the video on how to import the demo, but it's not importing. Can this be the reason
Ok i did this and it still isn't loading the templates. Please note that the demo importer is not importing the demo. I watched the video on how to import the demo, but it's not importing. Can this be the reason?
Plus there is only the main demo, that one demo, no other demos.
Attached files: Screen Shot 2023-08-11 at 8.41.32 PM.png
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi Denise,
We've tried our best to fix this issue, but we're not finding the reason why this is happening, the only reason that I think this is happening is that your host is blocking requests in our host.
Can you please try it in the Local Server if the library blocks are showing, or on another website?
If you need any specific template from our Neuron Library, please let me know so I can send it to you.
Feel free to ask for anything you need.
Kind Regards
Please explan how to go about trying it in the local server or another website. do you mean another host? i only have one host for one website.
i need all templates, landing page, coming soon, shops, about us, etc, there're no templates in the templates folder...
Hi Denise,
Please do the following to test it on the local server:
Feel free to ask for anything you need.
Kind Regards
I downloaded MAMP but i have no idea how to use it or install plugins. Does the Wordpress plugin have to be installed in order to install the nakaia theme?
not sure about coding that's why I'm using this method of getting a website. Not getting through with localhost to install wordpress. I'm using tutorials to try to understand what to do. But not getting through.
Hi Denise,
I am really sorry that it is taking this long to fix your issue, I've already led this issue to the dev team, and they'll be up with something as soon as possible.
Feel free to ask for anything you need.
Kind Regards
. Please see last ticket
Please see last ticket.
I have found Pages tab under Media in the WP-Admin. But i still don't have access to the elementor pages in the templates tab. I'm editing it from this tab. If it's not what I was indeed looking for and i still need assistance then i would need a refund because you only respond to tickets once a day. and I have 2 more days before you go on holiday. And those 2 days is a weekend, which you don't work on. i do not want to miss the refund period if i am having problems.
This is where there aren't any templates.
And there is only the main demo available. There was supposed to be more demos?
Attached files: Screen Shot 2023-08-18 at 12.24.44 PM.png
Hi,
If you have already decided not to use the Nikaia theme, sure we'll accept a refund request, I hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Are you going to try to fix the problem? did you read the full message or view the screenshots?
Hi Denise,
The wp-admin is no longer working, please check it, the password seems to be incorrect.
About the issue, you can also check the Elementor FAQ, and try the solutions.
-https://elementor.com/help/the-template-library-is-empty/
And, as for our holiday, you shouldn't worry about the reply, as we will be able to get back to you, but it can happen once a day or something like that, as we won't be completely off, we will be working part-time to get back to our support system.
Feel free to ask for anything you need.
Kind Regards
Hi,
I apologize for the delayed response. We are on holiday until August 27th, but please know that we are working to address your concerns as they come in.
I've just checked your site and now all the library templates are appearing, how did you manage to fix it?
- https://ibb.co/T83JNJ4
Or, it just worked when I synced the library by going to Dashboard > Elementor > Tools > Sync Library.
Feel free to ask for anything you need.
Kind Regards
In the Pages section is empty. Only the Block Templates is there.
Attached files: Screen Shot 2023-08-26 at 9.30.41 AM.png
Hi Denise,
I am very sorry for the late reply, we were not working on the weekend.
I can't log into your site, it requires a verification code, please take a look at it.
- https://ibb.co/vhB644y
Feel free to ask for anything you need.
Kind Regards
I took out the two-factor Authentication
Hi Denise,
Go to Elementor > System Info, and check whether Elementor's Library is connected or not. Go to Elementor > Tools and synchronize the library. Click on “sync library” in the “tools” tab of Elementor in your WordPress dashboard if it is not synced yet.
As the templates that aren't showing are Elementor Templates, our Neuron templates are displaying all right at Templates > Blocks.
- https://ibb.co/CQGJWjL
Feel free to ask for anything you need.
Kind Regards