We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.

Okay
  Public Ticket #3415537
Elementor doesn't work
Closed

Comments

  • Sofia Doudine started the conversation
    July 15, 2023 at 10:09am

    Hello team!

    I purchased this theme a few years ago, everything was well but now I don't understand what's happening.

    It seems like the Elementor plugin is not accessible anymore with this template ? 

    Find attached a screen shot, it's the only plugins active. It works only on Pages but with the Safe mode. Impossible to access my portfolio...

    When I deactivate the Neuron Core with another theme it works..

    I have the version 1.2.3 of the theme + Neuron Core 1.0.0

    I tried to upload the new versions via the envato plugin + re upload the plugin Neuron from there but it still doesn't work.

    Please help T_T

  •  1,001
    Neuron replied
    July 16, 2023 at 12:48am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   Sofia Doudine replied privately
  •  1,001
    Neuron replied
    July 17, 2023 at 1:35am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've just updated the Neuron Core plugin on your site and now the Elementor editor loads alright.

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards, NeuronThemes


  • Sofia Doudine replied
    July 17, 2023 at 5:12am

    Hello,

    Wonderful it works!! Of course I will :)

    Thanks a lot for your help

  •  1,001
    Neuron replied
    July 17, 2023 at 12:59pm

    You're welcome anytimesmile.png

    Kind Regards


  • Nailfame replied
    July 20, 2023 at 9:51am

    Hi, 

    I am using Kyoto theme version 1.2.0 downloaded from Envanto market which they provided for free few years back.

    Facing same problem of Incompatibility between Elementor and Neuron Core plugin.

    Is there anyway to update the theme version?



  •  1,001
    Neuron replied
    July 21, 2023 at 1:23am

    Hi Nailfame,

    Please make sure that you're running the latest version of the Kyoto theme and Neuron Core plugin.

    Kyoto Theme Version 1.2.4
Neuron Core Plugin 1.0.1

    You can update the theme directly on your dashboard, via the plugin below: 

    - https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    I've attached the latest version of the Neuron Core plugin, please install it.

    https://we.tl/t-20YVQEZeyd

    Feel free to ask for anything you need.

    Kind Regards


  • Nailfame replied
    July 21, 2023 at 10:08am

    Thank you for your kind support. 

    Regards

  •  1,001
    Neuron replied
    July 21, 2023 at 10:36am

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards, NeuronThemes