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  Public Ticket #3401618
License verification & Neuron Plugin
Closed

Comments

  •  1
    Labo1000 started the conversation
    June 27, 2023 at 10:00am

    Hi Neuron team,

    I've a problem with the installation of the Conlectio theme on my website.

    My Wordpress installation is totally fresh (6.2.2) without anything else installed. 

    When I do the installation of the theme, the step 3 (License) is a blank page, I cannot do anything there. 

    After that when I go to my dashboard, I don't have any Neuron Panel menu anywhere. 

    So I cannot install the demo that I want to use with the theme.

    Can you help me please ?


    Thanks a lot,

    Adrien

  • Michèl replied
    June 27, 2023 at 12:42pm

    Same for me, different theme, but same error. Hope they will answer soon.

  •  933
    Neuron replied
    June 28, 2023 at 2:19pm

    Hi,

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://neuronthemes.com/api/plugins/neuron-builder.zip

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards