Hi - thanks for getting back to me (much appreciated)!
For security reasons I can't give you admin access, but could do video call with a screen-share? If we can arrange a time I can send you a zoom link. Can you send some time options on PST time? (Canada West coast)
Unfortunately, this is the only way we provide support, just to make sure that the issue is not with the Neuron Builder plugin can you please make sure that you're running the latest version of it which is version 1.0.7.0?
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
Thank you for that. I already had to deactivate all plugins to resolve the original critical error (did it through my hosting panel). I still had this error (screenshot from my previous message).
I appreciate the assurances of prioritizing security, but that doesn't change the fact that I can't grant an unknown developer access to my admin.
It's not worth it for me to continue to trouble-shoot this. Like I mentioned before I requested a refund through Themeforest. Would appreciate if you could approve that on your end.
Hi,
Can you please provide me with your wp-admin, I will have a quick look to see what's going on.
Feel free to ask for anything you need.
Kind Regards
Hi - thanks for getting back to me (much appreciated)!
For security reasons I can't give you admin access, but could do video call with a screen-share? If we can arrange a time I can send you a zoom link. Can you send some time options on PST time? (Canada West coast)
Let me know if that works for you.
Hi,
Unfortunately, this is the only way we provide support, just to make sure that the issue is not with the Neuron Builder plugin can you please make sure that you're running the latest version of it which is version 1.0.7.0?
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-builder.zip
Feel free to ask for anything you need.
Kind Regards
Thanks for sending that.
I was able to install Neuron Builder, but the theme installation wizard still results in a critical error (see attached screenshot).
Apologies, but I can't give admin access to my site so I've requested a refund through Themeforest.
Thank you for your help (much appreciated).
Attached files: Screenshot 2023-06-28 at 5.45.31 PM.png
Screenshot 2023-06-28 at 5.47.33 PM.png
Thank you for that. I already had to deactivate all plugins to resolve the original critical error (did it through my hosting panel). I still had this error (screenshot from my previous message).
I appreciate the assurances of prioritizing security, but that doesn't change the fact that I can't grant an unknown developer access to my admin.
It's not worth it for me to continue to trouble-shoot this. Like I mentioned before I requested a refund through Themeforest. Would appreciate if you could approve that on your end.
Best,
Mike.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
If you have already decided not to use the Conlectio, sure we'll accept a refund request, hope in the future our paths will cross again.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Awesome- much appreciated. I already put through the request on June 27th (should be in your inbox from Themeforest).
Thanks again for your help!
Best,
Mike.
Hi Mike,
I'll ask the team to accept it as soon as possible.
Kind Regards