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  Public Ticket #3390660
Elementor
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  • miroaleksandra started the conversation
    June 12, 2023 at 8:35am

    Hi. I have downloaded the template and installed it on Wordpress but there is still a problem with importing it to Elementor. I am trying to go to templates under the Elementor on my WP Dashboard and try to import is as "page" but there is some "critical issue". All plugs are installed and everything is updated. I am using WordPress 6.2.2 and Elementor 3.13.4

  •  933
    Neuron replied
    June 12, 2023 at 2:07pm

    Hi,

    Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin.

    Arkhitekton Theme Version 1.3.0
Neuron Core Plugin 1.2.9

    You can update the theme directly on your dashboard, via the plugin below: 

    - https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • miroaleksandra replied
    June 13, 2023 at 10:39am

    Hi

    Everything is up to date and the error is still popping up

  •  933
    Neuron replied
    June 15, 2023 at 12:33am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   miroaleksandra replied privately
  •  933
    Neuron replied
    June 19, 2023 at 8:09pm

    Hi,

    I'm seeing that you've already imported the demo pages, and everything's working all right on your site. Can you please let me know what actions are you taking to face the issue, any attached screenshot would be really helpful?

    Feel free to ask for anything you need.

    Kind Regards