Okay
  Public Ticket #3375557
I can't activate the license
Closed

Comments

  • Joaquín started the conversation
    May 22, 2023 at 7:23am

    Hello

    I am writing because I cannot activate the license of this theme. I have followed the correct steps as I have been able to see in the activation tutorial but when I save the password nothing loads... I am attaching a screenshot.

    7534198091.png
  •  871
    Neuron replied
    May 22, 2023 at 10:01pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •  871
    Neuron replied
    May 25, 2023 at 12:46am

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • Joaquín replied
    May 25, 2023 at 6:29am

    hello,

    I had already followed that tutorial... and the activation doesn't work for me. I'm going to pass you the token that I created. The problem is that I copy the token to activate the theme, I click on "save changes" the next screen of the tutorial does not load me.

    token: 

    H5nlQBpgsjPRIvZ3IuYdYlWXosiY7tZC

    Please, can you try it?

  •  871
    Neuron replied
    May 26, 2023 at 1:07am

    Hi,

    PHP Recommendations

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • Joaquín replied
    May 29, 2023 at 7:06am

    hi!

    We have followed all the step in your comment but it doesn't work....we are having the same problems. Can you try another solution?

  •  871
    Neuron replied
    May 30, 2023 at 1:06am

    Hi,

    If you have repeatedly encountered the HTTP Error 500 while trying to activate your Neuron license, it might be worth reaching out to the server administrators or technical support for the website in question. However, please note that contacting the server administrators directly may not always be possible or necessary, as the responsibility for resolving such issues typically lies with the website's technical support team.

    If you decide to contact the server administrators or technical support, you can provide them with the following information:

    1. Describe the issue: Explain that you are experiencing an HTTP Error 500 when attempting to activate your Neuron license. Mention that you have tried the suggested troubleshooting steps, such as refreshing the page, clearing the browser cache, and using different browsers, but the issue persists.
    2. Specify the URL or page: Provide them with the specific URL or page where you are encountering the error. This will help them identify the exact area that needs attention.
    3. Include the error message: Mention the exact error message you are receiving. In this case, the error message is "This page isn't working nothing.latostadev.es is currently unable to handle this request. HTTP ERROR 500." Providing the full error message will give them more context about the problem.
    4. Mention your attempts: Inform them about the steps you have taken to troubleshoot the issue. Let them know that you have tried refreshing the page, clearing the browser cache, and using different browsers, but none of these actions have resolved the problem.

    By providing these details, you will be giving the server administrators or technical support team the necessary information to investigate the issue and provide you with appropriate assistance.

    Feel free to ask for anything you need.

    Kind Regards